Job Description:
As part of our ambition to accelerate in Belgium, we are looking for a Client Director to take ownership of a portfolio of clients, building excellent client relationships while driving client and business growth and expanding dentsu’s footprint within the Belgian market.
Role purpose
- As Client Director, you are fully accountable for the commercial success, growth, and strategic development of a portfolio of key clients within dentsu Belgium.
- You act as both a trusted strategic advisor and a commercial leader, responsible for transforming client relationships into long-term value partnerships and driving sustainable revenue growth and profitability.
- This role goes beyond traditional client servicing: you are expected to identify, unlock, and convert growth opportunities, leveraging dentsu’s full capabilities across media, data, and technology.
- To be an ambassador for the business, connecting across internal and external networks to deliver the operating model and build the brand reputation of dentsu.
Key Accountabilities
Client Leadership
- Builds and maintains strong client relationships, acting as a trusted advisor to senior stakeholders and industry partners;
- Responsible for delivering outstanding client service and working with Commercial Director and Client Management Team to design and execute an appropriate contact strategy and client service plan as well as ensuring that the client scope of work is being met to a consistently high standard;
- Understands client’s business needs and challenges constructively and proactively introduces new opportunities and innovation;
- Delivers a business development plan (KAP) for each client to ensure that opportunities to grow are maximized;
- Manages and monitors the quality of work, client satisfaction and profitability of the client;
- Organizes innovation sessions for the client & stimulates creation and sharing of client success cases.
Commercial Management
- Responsible for closing commercial contracts and for sharing all relevant documents with the client teams;
- Works with Commercial Director to ensure forecasting and Client P&L management process are delivered accurately and managed appropriately including Salesforce opportunities
- Identifies up and cross selling opportunities within dentsu together with Commercial Director;
- Identifies new business development opportunities and participates in new business pitches - applies knowledge of dentsu services to influence and contribute to innovative, ambitious and value driven solutions;
- Further strengthens and expands the relationships with our local media partners (f.e. Google, Bing & Facebook) and integrates them into the client strategy.
Team Management
- Motivates the team to set realistic yet stretched annual development plans;
- Role models a culture of ongoing feedback to drive continuous learning;
- Drives knowledge development and knowledge sharing within the client teams;
- Drives a high engagement culture;
- Creates a collaborative and inclusive culture for all talent.
Professional skills
Digital mindset & capabilities
Strong digital mindset with the ability to translate digital trends and innovations into tangible business growth and client value;
Ability to connect media, data, and technology into integrated solutions that drive measurable business impact and future-proof client strategies;
- Solid understanding of the local digital landscape (NL & BE), including key media platforms, publishers, and technology ecosystems;
- Knowledge of digital marketing channels and strategies (e.g. search, social, programmatic, retail media, e-commerce, and data-driven marketing);
- Ability to connect media, data and technology to create integrated and future-proof client solutions.
Commercial acumen
- Strong commercial mindset with a clear focus on driving revenue growth, profitability, and client value creation;
- Influencing skills and diplomacy skills;
- Ability to translate strategic plans into commercially viable solutions aligned with client business objectives;
- Knowledge of dentsu’s capabilities, with the ability to translate these into compelling commercial propositions.
Client Relationship Management
- Ability to understand client needs: thorough knowledge and understanding of their drivers i.e. clients’ culture, business objectives and media strategy;
- Strategic thinking: ability to think out of the box to present innovative solutions to client challenges;
- Relationship building skills: ability to think and act proactively to create regular contact opportunities, to share information, experience and insight with client to build trust and mutual respect; ability to attain position of Trusted Advisor to client.
Key Experience
- 5+ years of working experience in a similar position or a commercial role on the agency or client side;
- Experience with working at senior level;
- Management of a range of team sizes and diversity of experience levels;
- Experience in advising complex (international) clients in a digital context;
- Coaching direct reports;
- Training and presenting (public speaking);
- Client Management;
- Project Management;
- Budget / P&L Management.
Language skills
French & Dutch & English
What does dentsu offer?
- A culture of Innovation and Radical Collaboration;
- At dentsu media, we are passionate about fostering a culture of innovation, where creativity, exploration, and experimentation are encouraged. We believe that by pushing the boundaries of what's possible, we can deliver groundbreaking solutions for our clients and shape the future of media and marketing;
- Immerse yourself in a dynamic and inspiring environment where modern media solutions, innovation and radical collaboration are at the heart of everything we do;
- Not only is it an incredibly fun place to work but as part of a multinational organization there are many opportunities to advance your career within the wider business once you have proven yourself.
- Hybrid Work Model: Work from home (40%) and join us in our Brussels office (60%) with coffee, views and good vibes;
- Career Path: Clear growth opportunities within a global agency network;
- People-First Culture: Be part of a diverse, supportive team that values authenticity, curiosity, and collaboration;
- Fun and Culture: At dentsu we believe in being a force for good! This includes volunteering days and offsites, to team celebrations. We believe in building strong connections while doing great work together;
- 20 vacation days and 5 fixed dentsu holidays. This also includes 3 mental well-being days, as we prioritize your mental health and personal balance. Plus, you get 2 additional days off for volunteering, so you can give back to causes that matter to you.
And if you don’t tick every box just yet, no worries, let’s have a chat and explore how we can support your growth through learning and development.
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Inclusion and Diversity At dentsu, we strive for an inclusive and empowering workplace where everyone has equal opportunities to thrive. Where everyone is welcome and safe to bring their full authentic self to work and feel empowered to speak out.
Location:
Brussels
Brand:
Dentsu Media
Time Type:
Full time
Contract Type:
Permanent