About the job:

The Red Hat Experience Engineering (XE) Sustaining Engineering team is looking for a Senior Software Maintenance Engineer to help a new team aimed at improving the long-term product experience of our Red Hat OpenShift customers. In this role, you will work closely with Product Engineering to deliver extended product maintenance work, including handling bugs and CVEs in extended life streams of Red Hat OpenShift. You'll be actively driving all aspects of Red Hat OpenShift maintenance for a subset of product components focused on software development that goes beyond the normal maintenance phase of Red Hat OpenShift minor releases. You will contribute to the patch review process, the development and execution of backports and test plans, and the creation of automation tools to improve the efficiency, flexibility, and quality of Red Hat’s patch delivery to customers.

What will you do?

• Contribute to the development of new Red Hat OpenShift product maintenance offerings, aiming to make Red Hat a global leader in long-term product experience.
• Drive daily activities of product maintenance engineering teams, serving as a regional and global expert on Red Hat OpenShift product issues
• Resolve and proactively address critical issues that have an impact on long-term regional or global business success of Red Hat OpenShift
• Work within the Red Hat OpenShift portfolio and be responsible for the delivery of maintenance streams
• Lead and collaborate with developer and QE counterparts, product and project manager, and release engineering teams across the globe to ensure the development and delivery of fixes meet the schedule requirements and high quality standards expected and required by Red Hat customers
• Diagnose the root cause of failures
• Backport CVE and bug fixes to stable release streams
• Develop, maintain, and monitor tests and onboard automated tests into a continuous integration workflow as much as possible
• Develop features and bug fixes in Kubernetes(upstream) and OpenShift (downstream) within an agile team and as part of a global development organization.
• Develop onboarding and training for new team members
• Mentor junior team members
• Release engineering operations?
• Facilitate the agile (scrum/kanban) software ceremonies within the team

What will you bring?

• Outstanding debugging, troubleshooting, and analytical skills
• Experience committing code at scale on complex source control structures
• Ability to remain patient and diligent when working on detailed tasks
• Ability to collaborate and communicate effectively with a global team
• Multi-tasking skills and ability to work under tight deadlines
• Fluent written and verbal communication skills in English

About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
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