Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

When you join Varian, you’re joining an organization with nearly $3 billion in annual revenue, and more than 9,000 team members across more than 30 countries.  You’ll be backed by a culture that is centered on fostering your creative potential and experience the full support of an organization and leadership committed to inspiring you to do your best work. Bring your talent to a place where your work will help fight cancer.  

The Field Service Engineer (FSE) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory (but not limited to) and represents VMS, this role will be a home based role, looking after Russia & CIS, with some travel to other sites in the Middle East expected (MN, AM, UZ).

Please be advised that only Russian National candidates will be given preference for these positions, our ideal candidate should be based in Novosibirsk.

Responsibilities

• Troubleshoot, diagnose and repair all VMS computers (PCs WinXp,Win7 / Servers 2008,2012 ) within Russia, Kazakhstan and other countries, including preventative maintenance, follow ups, modifications and upgrades per VMS guidelines

• Troubleshoot, diagnose and repair all VMS networks (TCP/IP) on customer sites within Russia, Kazakhstan and other countries

• Time Management - maintain a schedule of planned work as well as incoming customer calls. Be able to assess urgency of customer or other FSR request and follow-through to completion via phone or remote connection

• Understand and recognize the need to escalate incidents when necessary or request additional assistance from more experienced representatives or product support team

• Maintain effective management which includes timely completion and submission of expense report, field service reports and other required documentation according VMS procedures

• Develop and maintain strong customer relationships through the use of strong written and verbal communication skills

Key Required Skills and Knowledge

• 3 or more years of experience with database administration (Sybase, MS SQL)

• Advanced knowledge of PC/Server hardware and operating system (Windows XP,7/2008,2012) – set-up and administration

• Fundamental knowledge of system network topologies and network functionality (TCP/IP)

• Capable of performing routine maintenance (planned maintenance/follow ups/modifications/upgrades)

• Intermediate knowledge in virtualization technology (Citrix, VMWARE)

• Fluent English

• Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field.

Other Desired Skills and Knowledge

• BSC in Engineering is essential

• Be able to interpret customer concerns and translate to machine issue.

• Understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications Required Certifications and Training

• Excellent fluency in English & Russian, verbal and written, required. Fluency in other languages would be a plus but not mandatory.

• Software and computer skills are required (DOS, Win7, Win10, Windows Server 2008/2012)

• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.

• Willingness to travel for business as required

• Contributes to team efficiency through the quality of personal work and by influencing teammate’s output to required standards.

• Must understand team collaboration and have effective networking skills.

• Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.

• Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.

• Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.

• Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience

At Varian, our culture is centered on fostering the creative potential of every employee through teamwork and collaboration. Our technologies touch millions of lives every day, and this inspires us to do our best work – every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives.  

You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to help save lives. Someone, somewhere, will be glad you did.

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.