• School of Veterinary Science
• Full-time (100%), permanent position
• Base salary will be in the range $78,944.40 - $87,750.37 + 17% Superannuation (HEW Level 5)
• Based at Gatton Campus

About This Opportunity 

We are seeking a motivated, energetic and organised Client Liaison Coordinator to coordinate the client liaison team and the finance and administrative functions of the Veterinary Teaching Hospital (VTH).

Key responsibilities will include:

• Supervise, mentor and support VTH’s Client Liaison Officers in their duties and responsibilities.
• Coordinate effectively and efficiently the finance and administrative functions of the VTH including monitoring of billing, management of debtors and banking reconciliation and ensuring that client and patient letters and forms are kept up to date.
• Liaise confidently and competently with a large team of veterinarians, veterinary specialists and support staff regarding client financial transactions and administrative tasks.
• Adhere to SOPs (standard operating procedures) for Finance and Administration and develop and     maintain SOPs within the VTH.
• Use practice management software to support the efficient administration and business management requirements.
• Use practice management and University financial software (UniFi and Reportal) to raise purchase orders and assist in entering stock information and reporting.
• Provide a high level of customer service to clinic clients, veterinary students, staff and other external clients, both by phone and in person.
• Provide administrative support to all clinic staff as required and assist with reception duties as required in an efficient and effective manner.
• Carry out other duties as required by the Business Manager, Client Relationship Manager, or Local VTH Manager.

About UQ’s Gatton Campus

https://www.youtube.com/watch?v=Rz0lmtJ3YQg

Established over 125 years ago, UQ’s Gatton Campus has a long history – from starting out as a dedicated agricultural institution, to being a field hospital during WWII, and to joining the UQ community in 1990.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join an organisation where excellence is at the core of our culture, contributions are valued, and a range of benefits and rewards are available, such as:

• Free parking and intercampus bus
• On campus childcare, medical clinic, and post office
• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
• 17% superannuation contributions
• 17.5% annual leave loading
• UQ Study for Staff
• 25% discount on eligible UQ Vets services
• Access to our $4.1 million UQ Sports facility
• Volunteer in our community garden

About You

• Completion of a diploma qualification and at least two (2) years subsequent relevant work experience in accounts receivable or financials role in organisations, preferably in a veterinary practices or related industry; or an equivalent combination of relevant experience and/or education/training
• Knowledge of University finance policies and procedures or the demonstrated ability to rapidly gain such knowledge.
• High level organisational skills, including the ability to prioritise competing work demands and approach tasks in a systematic manner.
• Intermediate computer skills using Microsoft Office suite, especially Excel, and the demonstrated ability to learn specific financial applications.
• Good written and oral communication skills, including high level organisational skills and demonstrated ability to use these skills in managing professional & operational relationships with colleagues, clients and students
• Knowledge of specialist software programs including practice management software, UniFi, and the UQ Reportal.
• Ability to effectively supervise and mentor staff.
• Demonstrated ability to work flexibly with the use of initiative and autonomy.
• Knowledge of ethical requirements, relevant policies and procedures, including workplace health and safety, employment equity and anti-discrimination.

The successful candidate may be required to complete background checks including work rights check.

Questions? 

For more information about this opportunity, please contact Ms Ella Wright at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line. 
 

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter summarising how your background aligns to the ‘About You’ section  
• Resume 

Other Information 

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

Applications close August 28th 2024 at 11.00pm AEST (R-42388). Please note that interviews have been tentatively scheduled for the first week of September.