POSITION:                      Guest Experience Coordinator 

DEPARTMENT:             Events Department

REPORTS TO:                Guest Service Manager/Director of Events

FLSA STATUS:              Hourly, Non-Exempt

The Role:

The Guest Experience Coordinator supports the overall success of events by ensuring a safe, comfortable, and memorable experience for all guests. This role involves coordinating daily operations within the Guest Experience department, including administrative support, and equipment management. The coordinator serves as a key point of contact for guests and staff, helping to maintain high service standards before, during, and after events.

Essential Duties and Responsibilities

• Implement the Broward County Convention Center Experience Program to uphold a high level of guest satisfaction.
• Greet and serve as the primary point of contact for venue guests, ensuring professional and courteous service.
• Answer and direct phone calls, responding to inquiries promptly and accurately.
• Address guest concerns and complaints in a timely, professional manner to maintain positive public relations.
• Monitor and manage large crowds during events, anticipating potential issues and offering proactive solutions.
• Assist guests with special needs, ensuring ADA compliance and managing Sunflower Room services as required.
• Communicate effectively with past, current, and prospective guests via phone and email.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience          

• High School Diploma or GED.
• Or equivalent combination of education and experience.
• A minimum of 1-3 year of related work experience.
• Prior experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognize problems and find solutions.
• Similar experience in convention centers, hotels, and F&B facility a plus.

Skills and Abilities  

• Strong verbal and written communication skills.
• Excellent organization, customer service, and interpersonal skills.
• Ability to exercise good judgment, initiative, and professionalism.
• Collaborative mindset and willingness to learn and take direction.
• Proficiency in English (verbal and written); Spanish or Creole fluency highly valued.

Computer Skills

• Proficiency in standard office equipment and Microsoft Office Suite (Outlook, Windows, Excel, Word, PowerPoint, TEAMS).

WORKING CONDITIONS

Location: On Site, Broward Convention Center

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work extended or irregular hours, including nights, weekends, and holidays as needed.
• Ability to stand and walk for long periods and lift or move items up to 10 lbs.
• Comfort working in environments with moderate noise levels.
• Regular use of hands and eyes for repetitive tasks and communication devices.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor