Department:     Operations

Reports To:      Director of Operations

FLSA Status:     Exempt / Full-Time

Annual Salary:  $60,000-66,000

Facility:            ASM Global / The Oncenter / Empower FCU Amphitheater

Location:          Syracuse, New York

BE A PART OF THE EXCITEMENT!

Embark on a thrilling journey with ASM Global, the global leader in venue management and live event production! With an illustrious reputation as the foremost partner for venue management, ASM Global proudly oversees more than 350 venues worldwide. Our success in operating and investing in the world's most iconic stadiums, arenas, convention centers, and theaters is fueled by unparalleled dedication and profound expertise.

At ASM Global, we go beyond the ordinary. Our commitment to growth, resource optimization, and cutting-edge technology ensures not only the success of our endeavors but also the well-being of our internal team members. We strive to create a dynamic and enriching work environment while consistently delivering exceptional live experiences for our valued guests.

Here's your chance to be part of the magic! ASM Global is thrilled to present an excellent and immediate opportunity for a Security Manager to join our dynamic team. This role will play a pivotal part in supporting various functions at The Oncenter Convention Center, Arena, and Theaters, contributing to the vibrant tapestry of unforgettable live events. Join us as we continue to redefine the boundaries of entertainment and create memories that last a lifetime!

THE ROLE

The Security Manager at The Oncenter / Empower FCU Amphitheater is responsible for overseeing and managing all aspects of security at our downtown venues, with a primary focus on ensuring the safety and security of all guests, events, employees, and the venue itself. This position requires a dedicated individual with strong leadership, communication, and decision-making skills, as well as the ability to adapt to changing circumstances and prioritize security needs effectively. This is an onsite position that requires in-person collaboration with multiple departments and coverage of events from start to finish.

WHAT TO EXPECT

• Oversee Security team members, training programs, and payroll.

• Interview and hire all staff members within the department.

• Develop policy guidelines and applicable training.

• Monitor security systems, including access control, surveillance cameras, and alarms, and promptly respond to any identified issues or alarms.

• Investigate and report on safety and security incidents, including accidents, theft, vandalism, or unauthorized access, and recommend corrective actions.

• Ensure all staff are working safely, notifying Directors of any accidents/incidents. Investigates and fills out forms and reports if applicable.

• Review the work performance of security team members and recommend disciplinary actions.

• Maintain plans for emergency preparedness and run drills.

• Assure all Security Staff licenses are current and update licensing requirements with Department of State.

• Work with Human Resources Manager to conduct investigations relevant to team member complaints.

• Operate as Head of the Building Safety Committee. Maintain safety and security training documentation in Altum according to the ASM review schedule.

• Collaborate with department managers to develop and deliver safety and security training programs for employees, including emergency response procedures. Maintain SEMP plans for downtown venues and update requirements.

• Review the work performance of security team members.

• Stay updated on industry best practices, emerging trends, and technological advancements in safety and security to continuously improve protocols and procedures.

• Cross-train and help support security efforts on the events side.

• Perform other related duties as directed.

EDUCATION & EXPERIENCE

• New York State Security Guard License; and

• Associate’s degree; or

• Two years security experience in the event/operations industry; or

• Equivalent combination of education and experience.

SKILLS YOU’LL NEED

• Ability to work both in a team and independently.

• Exceptional communication skills both verbal and written with the ability to effectively communicate safety security information to diverse audiences.

• Strong knowledge of security regulations, standards, and best practices.

• Strong analytical and problem-solving skills to identify and address potential risks and vulnerabilities.

• Detail-oriented with the ability to multitask and prioritize tasks effectively.

• Ability to work collaboratively and build relationships with internal and external stakeholders.

• Strong leadership skills with the ability to influence and drive change within the organization.

• Establish and maintain effective working relationships with team members, business partners, and the public.

• Professional presentation, appearance and work ethic.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Ability to work both indoors and outdoors as required by event.

• Ability to work extended periods of time both walking and/or standing.

• Ability to lift up to 50 lbs.

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NOTE: This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (315) 435-8062.