Senior User Experience Designer

Posted:
9/25/2024, 12:36:21 AM

Location(s):
Ontario, Canada ⋅ Toronto, Ontario, Canada

Experience Level(s):
Senior

Field(s):
UI/UX & Design

Workplace Type:
On-site

Work Location:

Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview 

TD’s Experience Strategy and Design team prides itself on creating industry-leading experiences used by millions of people on a regular basis. Our mission is to design experiences that are useful, useable, and a joy to use. The foundation of our design practice is a deep understanding of our customers. We know the best way to improve a design is to observe people experiencing it. As a member of the team, you'll be working closely alongside a talented team of UX and UI designers, UX copywriters, and design researchers to uncover unmet customer needs, and create experiences that help millions of people achieve their financial goals and protect what matters to them most.

Job description:

As a bank, we take pride in providing legendary services for our customers, wherever they are, in person or online. We are looking for a Senior Visual Designer with a passion to create exceptional digital products for TD Bank, to empower our customers for their online banking experience. For this role, you will be working alongside our responsive web design and mobile application team to create outstanding digital experiences.  The Senior Visual designer will work with the UX team, and Visual Design Managers and are involved from concept creation to design delivery with minimum guidance. Strong knowledge of UI design and UX interactions are required as it is paramount that both visual and experience designers work together collaboratively. If you like to take ownership of your work, are curious and able to work alongside many people, and are always looking to flex your creative muscle, this is the place for you. 

What will you do?

  • Create digital experiences that are thoughtful, compelling and meet marketing strategies and business goals

  • Collaborate with UX lead and designers and contribute to creating interaction solutions that advocate for the user

  • Provide detailed specifications to UI developers (For both Responsive Web and Mobile Application platforms)

  • Have a wide understanding of technical constraints and include it into your solutions but also know when to push boundaries

  • Connect and work alongside with other team members from UX, technical teams, product owner and marketing to deliver an experience that exceeds the user's needs and expectations

  • Able to pick up the established UI patterns quickly, and create new effective ones from initial design, overseeing development to delivery stages

  • Advocate for accessibility support in all proposed design solutions

  • Collaborative in contributing to internal discussions, brainstorms and ideation sessions

  • Actively contribute to the Design system library

  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; raise issues where appropriate

  • Understands the industry, competition and the factors that differentiate the organization

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

What do you need to succeed? 

Must Have:

  • A degree in design or a design-related discipline – visual design, graphic design, product design, etc. (or equivalent work experience)

  • 5 years of experience designing interactive experiences (or equivalent work experience)

  • Comprehensive understanding of interaction and UI design

  • Passion for creating simple and stunning visual design solutions

  • Ability to translate conceptual ideas into compelling customer experiences

  • Meticulous attention to detail

  • Good fundamental understanding in Responsive Web design and Mobile Application design (Android and iOS)

  • Ability to ask good questions and communicate effectively both verbally and in writing

  • Ability to communicate ideas to a diverse audience and constructively integrate feedback

  • A conceptual thinker with proven problem-solving skills

  • Ability to see the "big picture" and hone-in on the details

  • Strong interpersonal skills with the ability to collaborate well in a team environment

  • Proficiency with design tools with Adobe's Creative Suite

  • Strong portfolio that showcases your understanding of user-centred design

  • Fundamental understanding of design principles and branding

  • Proficiency with Adobe's Creative Suite as well as industry leading interface design tool such as Figma

Nice to have:

  • Experience working in the Financial industry is an asset

  • General understanding in Agile Methodologies or experience working in an agile process

  • Skillsets to create high fidelity prototypes, user flow diagrams, and storyboards

  • General understanding of HTML/CSS (able to produce web-ready assets and designs) 

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.