At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties and Responsibilities:

Customer Service

Learn basic soft skills around phone, email, and in-person support. Learn how to de-escalate tense situations.

General Technical Support

Learn how to troubleshoot common issues. Assist with basic support and administrative functions regarding user accounts, hardware failures, equipment ordering, and client reimaging.

Incident Management

Learn all aspects of our incident management process. Understand how to properly assess impact and urgency for common issues. Learn the best practices of documenting a quality incident record. Learn which technology groups provide support for production technologies.

Problem Management

Learn how problem management plays a role within the incident management

framework. Relate recurring incidents to known problem records.

Vendor Coordination

Assist with basic hardware and equipment ordering. Learn essential requirements to dispatch and coordinate field vendor activities

Ongoing Learning & Development

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology and industry best practices through ongoing education and reading specialist media.

Continuous Improvement

Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

QUALIFICATIONS:

• Associate degree or Higher

• Technical School Diploma/Certification

• Equivalent experience