With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."    

We are currently seeking a highly motivated and performance-focused individual to join our Sales and Member Services reception team as a Team Manager on a full-time permanent basis. This is a key leadership role within a fast-paced, dynamic environment, supporting our team to ensure that our members first interaction is the best possible.  

This is the perfect opportunity for someone who is looking to fine tune their leadership skills, whilst developing additional skills in stakeholder management, developing strategies and implementing strategic improvements to support our members and changing business needs. 

What will you be doing? 

• Conducting leadership routines, identifying and sharing opportunities, knowledge and skills aligned to the achievement of operations measures, engagement, member experience targets and people KPI’s. 
• Creating and monitoring coaching plans for team members, ensuring a link into current development needs. 
• Identifying trends & issues resulting from the review of daily trackers and other relevant reports, taking appropriate action and providing feedback to leader. 
• Developing and maintaining strong, effective working relationships with key stakeholders, including working closely with Operations team and Contact Centre. 
• Establish strategic improvements to the Reception team to support the changes in our member and business needs.  

About You 

• A strong commitment to member satisfaction, with a focus on continuous improvement. 
• Proven leadership experience with the ability to inspire, support, and develop a high-performing team. 
• A collaborative mindset with a focus on building a positive and productive work environment. 
• Excellent communication skills, both written and verbal, with the ability to engage and influence others. 
• Empathy, resilience, and professionalism in challenging situations. 
• Ability to adapt in a high-volume, fast-paced environment. 
• Ability to interpret results to identify areas of strengths and opportunities for improvement. 
• Experience in coaching or training to technical skill gaps. 

Better journeys begin at RAC 

If you’re passionate about making a real difference for our members and the WA community, we’d love to hear from you. Apply now! 

Application deadline: COB Friday 27th February 2026. We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.