Job Summary

The ServiceNow Senior Business Systems Analyst plays a crucial role in bridging the gap between our organization’s needs and ServiceNow capabilities. As a member of the Enterprise Services Platform Team, ensures that the organization’s needs are met through the effective utilization of the ServiceNow platform. The Senior Business Analyst will facilitate cross functional team meetings and be capable of driving meetings with both technical and non-technical audiences. Must have broad understanding across the ServiceNow platform including ITSM, GRC, HRSD, CSM, ITBM, ITOM, and ITIL processes.

Essential Functions

• Business Process Analysis: Elicit, document, and analyze business requirements and processes to identify opportunities for improvement and automation.
• ServiceNow Expertise: Leverage deep knowledge of ServiceNow to design and implement effective solutions that align with business objectives.
• Testing: Develop and execute test cases, including functional, regression, and integration testing, to ensure quality and accuracy of ServiceNow solutions
• Stakeholder Management: Collaborate with technical and non-technical stakeholders to gather requirements, communicate project progress, and address concerns.
• Documentation: Create clear and concise documentation, including requirements specifications, process flows, and user manuals
• Devises or modifies team procedures to streamline.
• Work with business units to document use cases requests, define requirements, and outline UAT Acceptance criteria.
• Support business process re-engineering efforts to configure the system to meet new initiatives or policies.
• Perform a gap analysis of current/desired processes and ServiceNow functionality when required. 

Qualifications

Required

• Bachelor's Degree or equivalent
• 5 years of relevant experience in the field
• Must have a broad understanding of the ServiceNow platform
• Willing to work in an on-call rotation outside of regular business hours a few times per year

Preferred

• Master's Degree or equivalent
• 7 years of relevant experience formulating and defining systems scopes and objectives
• Experience in systems development lifecycle including, requirements gathering and design
• Participant in multiple phases of an integrated system implementation
• Background in health care, sciences or information systems

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Enterprise Platforms

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.