Manager Office Administration

Posted:
8/2/2024, 6:44:03 AM

Location(s):
Texas, United States ⋅ Houston, Texas, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

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Manages, delegates, and performs the overall administrative function of a funeral home, cemetery and or crematory operation. Manages and coordinates the activities of support staff to ensure the highest quality services and products are provided.

  • Direct supervision of two or more full time employees
  • In accordance with company policies and procedures oversees processing of accounting support functions including: collections, billing, verifications and payments of invoices, petty cash
  • Assigns processing orders and controls storage inventory
  • Coordinates the completion and filing of various forms and reports; verifies accuracy
  • Administers local HR processes as applicable
  • Collaborates and supports all other departments within the business unit
  • Reviews time cards and administers corporate payroll policies and procedures
  • Facilitates vendor coordination and supervision
  • Pulls monthly reports for key performance indicators
  • Trains staff in processes and procedures
  • Processes expense reports and tracks Capital Expenditure Authorizations
  • Conducts Sarbanes Oxley (SOX) Audits
  • Assists Associates in ensuring all documentation is SOX compliant
  • Maintains vehicle records and licenses
  • Updates General Price Lists and approves contracts as necessary
  • Manages Alarm Systems including codes, working order, etc.
  • Monitors document retention policies and disposes of expired documents in a secure manner
  • Prepares customer statements
  • Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
  • Assures compliance with all company policies and procedures

MINIMUM REQUIREMENTS

Education

  • High school diploma or equivalent
  • Completion of a diploma training program at a college or technical school preferred

Experience

  • 5 years of administrative management experience with a strong customer service focus
  • 3 years bookkeeping, general office, clerical accounting, and Accounts Payable experience
  • MS Project management and database software experience or equivalent

Knowledge, Skills and Abilities

  • Ability to multi task and set priorities
  • Ability to work flexible hours as needed
  • Ability to work with minimal supervision
  • Ability to display compassion and remain calm in stressful situations
  • Working knowledge of office equipment including, calculators, copiers, printers, and fax machines
  • Communication skills both orally and in writing
  • Customer service skills
  • Organizational and problem solving skills
  • Understands confidential matters and documents

Postal Code: 77057

Category (Portal Searching): Operations

Job Location: US-TX - Houston