Application Support Engineer

Posted:
12/15/2024, 9:13:53 PM

Location(s):
Gurugram, Haryana, India ⋅ Kolkata, West Bengal, India ⋅ West Bengal, India ⋅ Haryana, India

Experience Level(s):
Expert or higher

Field(s):
IT & Security

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : ServiceNow Software Asset Management (SAM)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Key Responsibilities:- 1. Service request management for IMAC tickets Discovery and software inventory reconciliation. 2. Gap analysis and reporting Scheduled Reporting 3. Maintain currency on policy and process documents. 4. Track license renewals and warranty data in support of refresh as well as end of life processes. Technical Experience:- • Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) • Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM • Good understanding of publisher contracts, license metrics and product use rights • Experience in creation of entitlements, license overview report and contracts. • Experience in handling software license requests and performing technical validation Professional Attributes:- Excellent written and oral communication skills Educational Qualification: - Graduate with 15 years of education Additional Information: - Flexible shift timing

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing

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