Job Description

It’s about taking your time when time needs to be took.

Do others describe you as dependable and hardworking? Do you have a knack for paying attention to all the small details? Do you like working in a behind the scenes environment and have a goal-oriented mindset? If so, being a Lockbox Clerk with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Lockbox Clerk with Frost, you are our quality control. In this role, you will be responsible for performing general clerical duties to record and maintain customer accounts. Using your analytical skills and observant mindset you will include encode items, balance deposit tickets to items and perform standard quality control checks. You enjoy assisting customers and want to ensure timely and accurate responses to all customer inquires and correspondence.

What you’ll do:

• Process and prepare items for distribution to Image Item Processing or Transit Department
• Maintain records of documents processed and compile reports according to standard operating procedures
• Assist with customer inquiries regarding lockbox operations
• Ensure deadlines are met by having all correspondence mail and work to the receipt area and log for pickup
• Retrieve all end-of-day reports from system and file accordingly
• Always take action with Integrity, Caring and Excellence to achieve all-win outcomes

What you’ll need:

• Shift availability: Saturday: 7:00am-6:00pm; Sunday: 6:00am-5:00p
• Ability to work in a fast-paced environment
• Accurate and detail oriented
• Data entry skills
• Multi-task oriented
• Time management skills
• Proficient in Microsoft computer applications

Additional Preferred Skills:

• Lockbox experience
• Check processing experience

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.