Posted:
2/24/2026, 12:28:25 AM
Location(s):
Porto, Porto District, Portugal ⋅ Lisbon, Portugal ⋅ Lisbon, Lisbon, Portugal ⋅ Porto District, Portugal
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Why choose TD SYNNEX
As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world’s largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.
As a Costumer Services Executive you will be responsible for managing and verifying retailer chargebacks, acting as a bridge between customer service and accounting. The position requires direct communication with retail clients to validate charges and resolve discrepancies, while coordinating closely with internal logistics and after‑sales teams to ensure smooth operational processes.
Verify and manage retailer chargebacks, ensuring accuracy and proper accounting alignment.
Serve as the main point of contact for retail clients regarding charge-related inquiries or issues.
Collaborate with internal logistics and after‑sales departments to monitor process status and resolve operational incidents.
Analyse supporting documentation to validate or challenge chargebacks.
Provide clear guidance and support to retailers on charge and process‑related topics.
Previous experience in Customer Service.
Background in Accounting or a related field is nice to have.
Strong Excel skills.
Native-level Portuguese, English is nice to have.
Ability to understand accounting documentation and discrepancies.
Clear and effective communication skills and high attention to detail.
#LI-MM1
Key Skills
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Website: https://www.tdsynnex.com/
Headquarter Location: Fremont, California, United States
Employee Count: 10001+
Year Founded: 2021
IPO Status: Public
Last Funding Type: Post-IPO Secondary