Customer Services Executive

Posted:
2/24/2026, 12:28:25 AM

Location(s):
Porto, Porto District, Portugal ⋅ Lisbon, Portugal ⋅ Lisbon, Lisbon, Portugal ⋅ Porto District, Portugal

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Why choose TD SYNNEX

As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world’s largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.

Job Purpose:  

As a Costumer Services Executive you will be responsible for managing and verifying retailer chargebacks, acting as a bridge between customer service and accounting. The position requires direct communication with retail clients to validate charges and resolve discrepancies, while coordinating closely with internal logistics and after‑sales teams to ensure smooth operational processes.

Responsibilities:

  • Verify and manage retailer chargebacks, ensuring accuracy and proper accounting alignment.

  • Serve as the main point of contact for retail clients regarding charge-related inquiries or issues.

  • Collaborate with internal logistics and after‑sales departments to monitor process status and resolve operational incidents.

  • Analyse supporting documentation to validate or challenge chargebacks.

  • Provide clear guidance and support to retailers on charge and process‑related topics.

Knowledge Skills and Experience

  • Previous experience in Customer Service.

  • Background in Accounting or a related field is nice to have.

  • Strong Excel skills.

  • Native-level Portuguese, English is nice to have.

  • Ability to understand accounting documentation and discrepancies.

  • Clear and effective communication skills and high attention to detail.

#LI-MM1

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!