We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Implementation Officer, Cashflow and Deposit Reporting Services is accountable for performing after sales service support to Business Banking products customers, both internal and external, while understanding the customer needs and taking responsibility for the execution of customer requests, providing relevant recommendations when appropriate. Responsible for implementation, maintenance and/or application support tasks relative to Business Banking products such as   Cash Flow Management, Rapidtrans, Commercial ABM and Deposit Acceleration, ensuring all compliance and regulatory requirements have been met prior to proceeding with the requests.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote

An preferred candidate has been identified, however, all interested and qualified candidates are still welcome to apply.

​How You’ll Succeed

• Business Acumen – Implementation, maintenance and/or application support tasks relative to Business Banking products such as Cash Flow Management, Digital Banking ensuring all compliance and regulatory requirements have been met prior to proceeding with the requests. Process token requests including proactive validation of user details to ensure successful delivery, submit requests in Cash Management Online (CMO), un-assign and assign tokens, and liais with token distributor in handling exceptions and issues with token fulfillment.

• Operations - Receive requests via fax and ensure all requests are logged accordingly, actioned and related product databases are updated accordingly. Perform outbound calls to clients and client managers to confirm implementation details. Receive and answer inbound calls from clients, where applicable, regarding product or service issues.

• Relationship Building – Ensure customer inquiries and complaints are handled in an efficient, professional and timely manner. Document and refer unresolved issues to Cash Management Sales and Service Solution and/or Business Contact Centre management, where necessary. Resolve customer requests, understand the customer’s needs and provide relevant recommendations when appropriate

Who You Are

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-09-04

Job Location

Toronto-750 Law Ave. W., E10

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Accountability, Cash Flow, COINS systems, Commercial Acumen, Communication, Proactive Behavior