Customer Support Operations – Spend Analyst

Description -

Job Summary

Customer Support, is part of the HP Solutions organization.  It’s impact spans across the Personal Systems and Print segments and covers an eco-system of services and warranty support.

Customer Support Operations is an organization that could be considered as the COO (Chief Operating Officer) of Customer Support, having End-to-end responsibility for operational execution. Ensuring that the business runs effectively and efficiently while working towards achieving their strategic, operational and cost objectives.

We are looking for an experienced finance professional who can add value to our team, not only driving a process but rather being a true business finance support to our partners; with leadership, issue resolution and strong communication skills.

Responsibilities

• This role is expected to support a part of Customer Support Operations spend management process (Flash, Close, Budget, etc), with close interactions with our business partners, CS and Finance leadership.
• The selected candidate will be part of the overall CS Spend consolidation processes and will require strong communication skills to interact with CS and HPS Finance leaders, Operations and Corporate FP&A.
• This role is expected to independently find process gaps, make recommendations on course corrections, and then work with key stakeholders to influence and execute.
• This role requires an independent self-starter attitude and the skills to dive deep in the data when needed however always understands the end goal of the work.
• Responsible for presenting analysis/work and making recommendations to leadership in a clear and concise way.

Education & Experience Recommended
• Four-year Degree in Business Administration, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 6-10 years of work experience, preferably in financial management, accounting, or a related field.

Knowledge & Skills
• Data Analysis
• Financial Analysis
• Financial Planning
• Process Improvement
• Profit And Loss (P&L) Understanding
• Variance Analysis
• Accounting

Cross-Org Skills
• Effective Communication
• Results Oriented
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Finance

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"