Posted:
9/3/2024, 6:55:32 PM
Location(s):
Hartford, Connecticut, United States ⋅ Connecticut, United States ⋅ Florida, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Operations & Logistics
Workplace Type:
Remote
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team. This role is responsible for providing support to the Claims organization.
WORK ARRANGEMENTS: This role is a Hybrid work arrangement. You will have the expectation of working in the Lake Mary, FL or Hartford, CT office. First 90 days in office 5 days and afterwards 2 days in office.
RESPONSIBILITIES:
Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need
Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
Assigning or reassigning claim tasks or customer transactions to appropriate party
Creating or updating professional correspondence including appropriate documentation within claim files
Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; may assist contact centers one day per week or as needed based on the broader organization demands
Entering and/or assigning new claim losses
Perform other duties as assigned
Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
Demonstrating accountability by accepting and applying feedback received
Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS
Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience
QUALIFICATIONS:
Work hours: Monday thru Friday 8:30 am - 5:00 pm Eastern
Ability to process low-complexity tasks and other tasks as assigned
Continuing to learn and develop understanding of more complex work
Utilizes resources and knowledge to help make decisions and can identify when to involve others
Handles routine inbound and outbound calls, may require assistance with more complex situations and escalations
Utilizes tools and resources to manage workload and complete in a timely manner, avoiding repeat requests and escalations
Enters data into Vega accurately and timely with minimal changes needed
Knowledge and skills related to use of Microsoft office applications
Participates in RCPS and process improvement related conversations
Understands how to demonstrate behaviors and competencies required for role
Adaptable to change
Open to receiving feedback on progress
Willingness to learn more
Accountable for development and able to identify opportunities to focus on for performance and career growth
Participates in Workday Check In conversations and GROW coaching plans
For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer and provide speed test results.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$40,685 - $61,027Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits
Website: https://www.thehartford.com/
Headquarter Location: Hartford, Connecticut, United States
Employee Count: 10001+
Year Founded: 1810
IPO Status: Private
Industries: Auto Insurance ⋅ Financial Services ⋅ Insurance