At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Manager

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Your role and responsibilities

In this position, you will lead the Service organization for ABB’s Critical Power Business Line. You will hold full P&L accountability for Service business performance, translating strategy into decisive execution and delivering ambitious growth targets. Reporting directly to the Sales, Service & Project Execution Leader Switzerland, you will play a key role in accelerating market growth, strengthening long-term customer partnerships, and ensuring consistently high-quality delivery across all service operations.

Work model: Hybrid

Your main responsibilities will include:

• Executing and continuously developing the Service strategy as a member of the local management team, ensuring consistent implementation through cross-functional alignment.
• Overall accountability for successful project delivery (time, cost, and quality) in accordance with ABB Service standards.
• Ensuring operational excellence and high customer satisfaction through close collaboration with Sales, Project Management, and other Business Line functions.
• Leading and developing the regional Service organization (Critical Power) and embedding a strong culture of safety and integrity.

Your qualifications:

• Master’s degree (ideally postgraduate) in Business or Engineering, with a proven ability to confidently combine commercial objectives with technical requirements.
• At least 5 years of relevant industry experience in UPS and/or data centers, ideally with strong exposure to mission-critical applications (e.g., data centers, semiconductors, infrastructure, utilities).
• Demonstrated responsibility for results and growth in the service business (revenue, profitability, margin), with the ability to translate growth into sustainable value creation.
• Proven leadership experience in larger regional service organizations, with measurable success in profitable scaling, performance management, and continuous improvement.
• Strong matrix and stakeholder management skills: able to align diverse stakeholders and translate global strategies into executable regional commercial plans.
• High technical credibility in electrical installation, UPS systems, and battery technologies, complemented by a solid understanding of relevant standards/regulations and customer buying behaviors.
• Data- and digitally savvy: confident with SAP and modern tools to improve pipeline transparency, forecasting accuracy, and customer-centric solutions; fluent in English and native-level German.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. The Division’s technical teams work closely with industry partners to deliver advanced solutions that support rapid growth, the energy transition, and sustainability objectives.

The Division’s portfolio includes, among others, industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices such as switches and relays.

The Power Protection unit supports the world’s largest data center companies with advanced, energy-efficient UPS solutions. With the ABB Ability™ Energy Manager, the Division also provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO₂ emissions.

The recruitment process is led by Talent Partner Ece Özen.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.