The role is responsible for developing, updating, and maintaining clear and accurate documentation of compliance controls and procedures. This role supports the organization’s compliance and audit readiness by ensuring that all control documentation is consistent, complete, and aligned with regulatory and internal standards. The specialist will work closely with process owners, compliance teams, and internal audit to gather information and validate documentation.

Position Responsibilities:

• Draft and maintain detailed compliance control procedures and process descriptions in aligning with internal standards and process
• Ensure documentation is consistently formatted, clearly written, and easy to understand.
• Assist in maintaining a centralized documentation repository, ensuring version control and accessibility.
• Collaborate with process owners and compliance partners to gather accurate and complete information.
• Participate in documentation reviews and quality checks to ensure clarity, consistency, and completeness.
• Support the preparation of documentation for internal audits, regulatory reviews, and mock examinations.
• Help identify gaps or outdated content in existing documentation and recommend updates.
• Follow established documentation guidelines and contribute to continuous improvement of documentation practices.
• Experience in documentation, with the ability to create policy/guidelines documents based on stakeholder discussions. Background in documentation and data analysis.
• Other related tasks that maybe assigned.

Required Qualifications:

• Bachelor’s degree, preferably related to Banking, Finance, Insurance, Accounting or related course
• Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified Anti-Money Laundering Specialist (CAMS) designation is a plus.

• With at least 3+ years of experience in compliance, risk management, or audit within financial services
• Proven strong understanding of control environments, regulatory frameworks and documentation standards
• Intermediate proficiency in Office 365
• Excellent communication, stakeholder engagement, and analytical skills.
• Must be willing to report on a hybrid arrangement in Quezon City or Lapu-lapu City, Cebu.

Preferred Qualifications:

• Strong written communication and technical writing skills
• Knowledgeable with compliance frameworks and controls
• Strong ethical compass and discipline
• Ability to work under minimum supervision and independently
• Ability to set priorities, managing overlapping timelines and competing demands
• Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers) as needed

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid