Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Google Cloud Platform (GCP)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for a Cloud Operations Engineer to support and manage Google Cloud Platform (GCP) environments with strong expertise in Infrastructure as Code (Terraform) and Windows Server operations. The role focuses on 24 7 CloudOps, operational stability, automation, and incident/change management in enterprise production environments.
Roles & Responsibilities:
GCP Cloud Operations:
- Operate and support GCP IaaS services, primarily Compute Engine, VPC, IAM, Cloud Monitoring, and Cloud Logging
- Manage production and non-production GCP environments with strict SLA/SLO adherence
- Perform incident, change, problem, and RCA activities following ITIL processes
- Support VM lifecycle activities: provisioning, decommissioning, resizing, snapshots, and backups
- Troubleshoot GCP networking issues (subnets, routes, firewall rules, VPN / Interconnect)
Infrastructure as Code – Terraform:
- Provision and manage GCP infrastructure exclusively through Terraform (no manual console changes)
- Execute Terraform plans, applies, drift remediation, and troubleshooting
- Maintain and update Terraform modules, variables, and state files
- Support CI/CD pipelines for IaC deployments (Cloud Build / GitHub-based workflows)
Windows Server Operations:
- L2/L3 support for Windows Server (2019 / 2022) hosted on GCP
- Windows OS administration including:
o Patching and reboot coordination
o Active Directory domain integration
o User, service account, and group management
o RDP / IAP access troubleshooting
- OS-level hardening, antivirus agent health checks, and compliance validation
- Performance monitoring and capacity management for Windows workloads
Monitoring, Security & Compliance
- Configure and monitor alerts using Cloud Monitoring
- Handle audit and compliance requirements (access reviews, policy validation)
- Ensure adherence to security baselines and enterprise standards
- Participate in DR drills and high-availability validation activities
Collaboration & Documentation:
- Work closely with application teams, architects, and security teams
- Maintain operational runbooks, SOPs, and KT documentation
- Participate in onboarding, KT sessions, and transition activities


Professional & Technical Skills:
Must Have Skills:
- 4–7 years of hands-on experience in Cloud Operations / Managed Services
- Strong experience with Google Cloud Platform (GCP)
- Hands-on expertise in Terraform (IaC) in production environments
- Solid Windows Server administration skills (2019 / 2022)
- Experience with ITIL processes – Incident, Change, Problem Management
- Good understanding of cloud networking and IAM concepts
Good to have Skills:
- Exposure to GKE / container-based workloads
- Basic scripting knowledge (PowerShell / Bash)
- Familiarity with monitoring & logging tools
- Experience in telecom or large-scale enterprise environments

Certifications (Preferred):
- Google Associate Cloud Engineer / Professional Cloud Ops Engineer
- Terraform Associate
- Microsoft Windows Server / Azure Fundamentals (optional)

Additional Information:
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Shift: 24 7 rotational / on-call support (managed services)

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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