Job Description Summary

The Student Success Department houses multiple student success services requiring administrative assistance during working hours. The student front desk specialists are necessary to direct visitor access to other employees, answer central phone lines, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the area. Most importantly, the front desk specialists serve as the first point of contact for greeting students, staff, faculty, and visitors to the department by modeling superior Saint Leo University student conduct and practicing the core value of community.

Job Description

Duties and Tasks:

• Exemplify excellent customer service when responding to emails, phone calls, voicemails and visitors and direct correspondence to the correct individuals in a timely manner
• Perform administrative duties including mail pick-up and delivery, making copies and other tasks as assigned
• Have thorough knowledge of all college services, supports, and resources.
• Manage the check-in system for students meeting with Student Success Coaches, Tutors, Peer Mentors, or the Testing Center.
• Work with Student Success Coaches on college specific promotional material and initiatives
• Maintain a neat work environment and practice routine housekeeping tasks
• Maintain strict confidentiality of all student information, materials, and staff discussions.

Required Knowledge, Skills, and Abilities:

• University Campus student
• Federal Work Study award required
• Friendly customer service etiquette and demeanor.
• Clear and concise communication skills.
• Basic computer skills including knowledge of Microsoft Word and Excel.
• Ability to work independently and be self-motivated.
• Flexible work schedule for a total of 15-20 hours per week.

Environment:

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various types of media and equipment, and visually or otherwise identify, observe, and assess.   The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

Notice:
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position.  Employees may be directed to perform job-related tasks other than those specifically presented in this description.  Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. 

Why Work at Saint Leo?

What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world.  Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center

*Eligibility based on meeting required service period