Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Site Reliability Engineering
Good to have skills : Cloud Infrastructure
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Description: As part of Sovos CloudOps/engineering organization, you will be responsible for optimizing the performance and scalability of Sovos Saas offering. You will have many opportunities to bring tremendous impact to our products and customer experience while constantly learning new technology • Build and enhance Monitoring/observability framework that tracks, trends, and alerts on the KPIs and critical transactions of application, infrastructure and multiple Cloud services. • Research for selecting Application Performance Management tool best-fit implementation strategy for Saas Product, services and Cloud infrastructure • Troubleshoot, Debug problems on globally distributed Saas applications, multi-cloud (public and/or private), cloud-scale environments perform Disaster recovery, root cause analysis. • Develop innovative ways to smartly measure, monitor & report application and infrastructure/performance health • Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity • Automate common, repeatable tasks at large scale to streamline operational procedures • Build and enhance infrastructure and framework and provide actionable metrics to help understand performance issues and address them proactively • Operate internal testing infrastructure and raise potential bugs to development teams • Collaborate with developers, architects, Product Management, Operations and other cross functional teams to successfully achieve teams’ objectives Roles and Responsibilities: • Passion for identifying and solving Monitoring, performance and scalability challenges • Industry experience with SaaS architecture, preferably in the areas of Monitoring, scalability, capacity and performance optimization • Background in high-performance computing, service level objectives (SLOs) and service level indicators (SLIs) to represent and measure service quality and distributed systems • Large scale, distributed software design & development experience in a Unix/Linux environment • Well versed in Performance metrics & algorithms as well as strong analytical and debugging skills • BS in Computer Science with 7 years OR more of experience e.g., SRE, Test, Performance, or Software Engineer)

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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