As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500188 Med Specialties AC-3 Clerical

Work Shift:

UR - Day (United States of America)

Range:

UR URC 205 H

Compensation Range:

$19.62 - $26.49

Responsibilities:

Using independent judgment and initiative, the Physician Support Specialist performs routine and non-routine duties of a highly confidential nature. Duties will include coordination of patient care, managing and monitoring of the in-basket and work queues, acts as a liaison between patients and their care team, and assists with coverage of clinics and projects when necessitated by Office Manager or other Administrator. The position reports directly to the Office Manager and will also work in collaboration with the Administrator II, Nurse Manager, Medical Director, Director of Operations and health providers. The incumbent will apply University policies, procedures and privacy standards in the performance of all duties.

ESSENTIAL FUNCTIONS

• Schedule procedures, appointments and ancillary tests with input from physicians and other health care personnel.  Provide patients with procedure descriptions and special instructions as necessary.  This requires the ability to evaluate medical information provided, to provide answers to questions asked by patients and to clarify information as needed for other areas.  Responsible for ensuring test results are received, reviewed and appropriately filed.  Work closely with the patient and care team in coordinating provider schedules with non-clinical commitments.  Coordinate patient information; entry of data into eRecord and Cadence databases as necessary. Support for Nurse Practitioners and other health care professionals responsible for delivery of patient care.
• In a professional manner, respond and document appropriately to patient calls as they are forwarded into the in-basket. When necessary, gather information, evaluate callers concerns and refer to physicians or other health care personnel to address.  Must possess the ability to determine which questions should appropriately be addressed by physicians or other health care providers.  Respond to callers independently and follow-up to be sure customers are satisfied that requests were handled in a timely fashion. 
• Manage/monitor in-baskets/work queue on a daily basis to ensure referrals, appointments, telephone encounters and all related activities are completed and accurate; communicate any discrepancies back to clinical support and/or provider for clarification.  Review of AVS (After Visit Summary) when necessary. Manage templates /office schedules for multiple providers.
• Acts as liaison for contact with area providers to facilitate communications with physicians. Ensures messages are received and transferred in an expedited manner to ensure timely patient care that best represents the ICARE values.
• Cross-coverage in shared clerical office; special projects and other responsibilities as assigned.
• Possesses the knowledge, skills, and abilities to support the Medical Records department as needed.
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• High school diploma or equivalent required
• Associates degree in Medical, Secretarial, billing or related field preferred
• Minimum of 2 years of relevant experience required
• 1 year of leadership experience preferred;
• or equivalent combination of education and experience required

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated customer service skills required
• Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.