Job Details:

The Senior Legal Operations Manager is a senior individual contributor responsible for optimizing InvoiceCloud’s legal workflows, supporting commercial contracting needs across our SaaS and EBPP business model, and enabling revenue acceleration through operational excellence. This role strengthens the efficiency, clarity, and consistency of legal processes that support Sales, Finance, Legal, Security, Customer Success, and external counsel.

You will own intake management across core business systems (Salesforce, Asana, Teams, Slack) and leads improvements to legal technology, documentation standards, and workflow automation. This work enhances contracting velocity, audit readiness, and cross-functional visibility. Success requires sound judgment, business acumen, and the ability to influence stakeholders without direct authority.

Success Profile:

This role is anchored in four of our company’s core competencies—These competencies reflect the mindsets and behaviors that define success in this role. We outline how each competency translates into real-world actions and outcomes specific to this role.

Results Driven

• Executes commercial contract work—including review, revision, drafting, and maintenance—in support of accurate, timely deal progression and earlier revenue recognition.
• Manages high-volume legal intake across Salesforce, Asana, Teams, and Outlook to ensure timely stakeholder response.
• Uses metrics such as contract cycle time and request throughput to identify bottlenecks and prioritize work.
• Actively follows up on outstanding legal items to maintain momentum through contract execution. 

Takes Ownership

• Operates autonomously as the senior point of contact for contract inquiries, legal research, and analysis of terms, providing clear and concise guidance.
• Coordinates directly with outside counsel on contracting, litigation, collections, and intellectual property matters to ensure continuity and clarity.
• Builds strong partnerships with cross-functional teams—including Sales, Finance, Legal, Customer Success, and Security—to align on contract strategy and risk considerations.
• Leads stakeholder discussions, prepares status updates, and maintains documentation that ensures alignment throughout the contract lifecycle.

Drives Efficiency

• Designs scalable legal workflows, documentation standards, and intake processes that improve visibility, reduce friction, and strengthen audit readiness.
• Maintains organized and complete contract files—including amendments, supplemental agreements, and supporting materials—to ensure accurate, auditable records.
• Tracks operational KPIs to generate insights that support forecasting, risk awareness, and continuous improvement.
• Standardizes templates, governance routines, and coordination practices to improve consistency across legal tasks.

Innovative

• Enhances legal operations through effective use of Salesforce, Asana, Slack, Teams, Guru, and other systems that increase transparency and operational control.
• Experiments with modern legal operations practices to refine intake triage, documentation workflows, and automation capabilities.
• Uses GenAI and automation to draft routine agreements, compare clauses, identify deviations from standards, and streamline analysis—reducing manual effort and improving turnaround times.
• Translates insights from legal tech, dashboards, and process data into actionable improvements that scale with business growth.

Requirements

• Bachelor’s degree or equivalent practical experience in legal operations, contracting, business operations, or a related field.
• 4+ years of experience supporting commercial contracting or legal operations in a corporate, SaaS, or professional services environment.
• Experience reviewing and interpreting commercial agreements and partnering with cross-functional teams on contracting workflows.
• Ability to manage multiple priorities with consistent follow-through and organized documentation practices.
• Demonstrated capability to maintain accurate, auditable records in a fast-paced environment.
• Proficiency with workflow, collaboration, or CRM tools such as Salesforce, Asana, Teams, Slack, or similar platforms.
• Effective communication skills with experience supporting decisions and influencing without authority.
• Commitment to continuous learning, process improvement, and adapting quickly in a high-growth organization.