Customer Service

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$35,400.00 - $58,500.00

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Do you have a strong desire to help others with life's unpredictable moments? Do you provide a superior customer experience by building an authentic emotional connection with customers and maintaining a high level of professionalism and productivity? As the first point of contact for customers, agents, and claimants, the Customer Care Associate provides needed assurance and crisis management while setting the tone for Travelers' Claim experience. By handling a high volume of incoming calls, you will accurately and efficiently capture first notice of loss information and respond to customer inquiries. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers.

As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Schedule Details:
• Start Date: Monday, October 7th, 2024.
• During the first 8 weeks of training, your schedule will be 9 a.m.–6 p.m. EST, Monday–Friday.
• Following training, you will assume your assigned work schedule which will be 10 a.m.–7 p.m. EST. All shifts will include working either a Saturday or Sunday as part of your 5-day work week.
• This position will be based in our Orlando office and requires all employees being within a commutable distance to that location. Travelers offers a hybrid work location model to support flexibility.

Pay Details:
• This position offers a starting base salary of $43,500.
• Eligible for Full Benefits on Day One of employment.

What Will You Do?

• Build and maintain customer satisfaction and trust by graciously listening to denote customer concerns and effectively applying learned product and systems knowledge.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Assess a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business.
• Navigate numerous technological systems and platforms simultaneously to accurately access and input information while interacting with the customer.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Strong ability to maintain composure and flexibility while displaying passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our customers' lives.
• Excellent communication skills with the ability to actively listen, empathize, build trust, establish rapport, and effectively de-escalate customer issues.
• Self-starter with the ability and drive to continuously learn new skills and flexibly adapt to new information and technology platforms.
• Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers’ needs and concerns.
• Ability to work well in a structured work setting and adhere to a daily schedule including commitment to excellent attendance with proven reliability.

What is a Must Have?

• High School Diploma or GED.
• Six months of customer service experience.