Rep Outside Claims - CH09BN

Sr Representative Claims - CH08BE

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This position has an in-state handling requirement and is open only to candidates who reside in the state of New Mexico.

This position can be filled as Sr. Claim Representative or Claim Representative depending on experience. The Workers' Compensation Claim Representative/Sr. Claim Representative is accountable to plan, recommend and execute the investigation of worker compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the Claim Representative or Sr. Claim Representative will work within established procedures in adherence to statutory, regulatory and ethical requirements.

At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance.

Start Date: September 23, 2024

Hours: Monday - Friday, core business hours

Responsibilities:

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy

• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims

• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants

• Provide exceptional customer service by establishing and maintaining productive business relationships with customers

• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions

• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures

• Leverage contemporary technology to achieve accurate and efficient claim outcomes

• Consistently demonstrate professional diplomacy during all interactions with customers

• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement

• Embrace a culture of continuous improvement

Qualifications:

• Prior workers’ compensation insurance claim handling is preferred. 2+ years experience in Workers' Compensation required for Sr. Claim Representative

• HS Diploma required, Bachelor’s Degree is preferred

• Demonstrated passion for delivering a superb customer experience

• Excellent organizational skills, especially regarding prioritizing work activities

• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)

• Superb time management and organizational skills

• Ability to meet productivity targets in a fast-paced, team-oriented environment

• Excellent communication skills and negotiation skills

• Ability to adapt and flourish using industry-changing workflows

• Excellent written and verbal communication skills

• Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations

• Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another

• Ability to self-manage competing priorities while delivering accurate work within key timelines

Additional Details:

The selected candidate must reside in the state of New Mexico.

• This role will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.

• For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$52,560 - $92,400

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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