City, State:

Denver, Colorado

 

Title: Desktop Support Technician

Location: Denver, CO

FLSA: Exempt

Status: Full-Time

Reports to: Senior Vice President of Information Technologies

Pay Range: $56,485 - $60,000

About Us: We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

Job Summary: The Desktop Support Technician ensures seamless technical operations by supporting hotel systems, managing user accounts, and providing hands-on assistance at the corporate office in Denver. This role requires travel to various hotel locations to deliver on-site support, troubleshoot technical issues, and ensure system reliability across the organization.

Essential Functions and Duties:

• Provide desktop support to hotel staff and corporate office employees, troubleshooting hardware, and software.
• Configure, and maintain hotel management systems, corporate applications.
• Perform routine system checks and updates to ensure system integrity at hotel and corporate locations.
• Assist with managing accounts in Azure, performing password resets, and maintaining user access rights.
• Collaborate with the IT team to implement upgrades and new solutions across both environments.
• Travel to various hotel and corporate sites to provide on-site technical assistance and maintenance.
• Document issues and resolutions accurately in the ticketing system.
• Maintain a high level of customer service and professionalism in all interactions.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• High school diploma or equivalent; an associate degree or technical certification in IT is preferred.
• 1-3 years of experience in technical support or a similar IT role.
• Familiarity with hospitality management systems, corporate IT environments, and Azure account management is highly desirable.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Willingness and ability to travel if needed.

Work Environment:

• Primarily works in an office environment with frequent use of computers.
• Requires extended periods of sitting and performing detailed work on multiple projects.
• Occasional travel to hotel properties for on-site support, new openings, or acquisitions.
• Ability to manage multiple deadlines in a dynamic and fast-paced work setting

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Join us in creating extraordinary experiences and opportunities for our guests and team members.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.