Quality Analyst- Customer Success

Posted:
9/6/2024, 4:58:43 PM

Location(s):
Karnataka, India ⋅ Bengaluru, Karnataka, India

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
On-site

About Plum

Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.

Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.

Job Overview:

We are looking for a detail-oriented and analytical Quality Analyst to join our team in Bangalore. The Quality Analyst will be responsible for monitoring, inspecting, and proposing measures to correct or improve our processes to ensure that our products meet established quality standards. The ideal candidate will have a strong understanding of quality control processes, excellent problem-solving skills, and a commitment to continuous improvement.