What's the opportunity? 

As a founding Senior Forward Deployed Engineer you’ll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. 

This is your chance to join a world-class team, driving the growth of a transformative AI solution. If you’re looking for ownership, creativity, and the opportunity to lead in a fast-paced environment, this role is for you. We currently operate in a hybrid working model and we hiring this role in our San Francisco office.

What will I be doing? 

• Drive the adoption of Fin, helping clients unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail.
• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.
• Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback to refine and enhance the AI-agent.
• Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.

What skills do I need? 

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.
• Interest in AI/ML. You’ll quickly build a good understanding of the AI agent capabilities, architecture and limitations
• Ability to speak to the product, technology but also to connect it with the customer's business needs
• Strong cross-functional collaboration. Ability to understand and navigate organisational boundaries and bring people together to achieve the best outcome for our customers and Intercom.
• Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn’t need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working)
• Proficient using and writing REST APIs to integrate systems effectively.
• Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics.
• Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $212,750 - $247,250. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).