Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Rotating Shift (United States of America)

Lurie Children's Primary Care - Town & Country Pediatrics (Halsted)

Essential Job Functions:

• Registers and schedules LCPC-TCP patients for appointments. Obtains all demographic and financial information from patient to complete registration process. Accurately creates and updates registration data.

• Accurately schedules patients for all LCPC-TCP locations according to guidelines and needs of patients. Responsible for understanding the distinctions in each location, able to work within varying guidelines. Adds detailed documentation to visit notes.

• Communicates clearly with families what is required for each visit and provides guidance on arrival time and traveling advice.

• Able to quickly adapt to changing scheduling guidelines.

• Serves as resource to all incoming calls. If not a scheduling request, routes calls according to caller’s need. If call for nursing, able to differentiate between routine, urgent, and emergent caller needs.

•  Verifies insurance eligibility when scheduling the patient visit. Identifies need for insurance authorization or referral and instructs family to obtain insurance authorizations for service when needed.

• Identifies patients who have outstanding balances and prompts for payment. Assists family if financial assistance is needed.

• Works with family, Patient Account Liaison, and Patient Service Representative teams to avoid and/or resolve issues around insurance denials.

• Completes registration for daily rounding log.

• Monitors daily appointment reminder and recall reports. Updates patient appointment data according to changes indicated.

Staggered working hours:

Hours will vary

Opening shift of 7:45am, 8:00AM or 9am.

Closing shift of 10:45-7:15pm.

Occasional weekend meetings

Minimum Requirements

1, High school diploma required. Some college preferred.

2. Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.

Some knowledge of electronic medical record.

3. Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.

4. Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.

Problem solving skills and ability to handle multiple priorities in fast paced environment.

5. Ability to manage stressful situations appropriately. 

Education

High School Diploma/GED (Required)

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]