Title:  ICQA Specialist  

Hours/Shift: 8:00am - 4:30pm, Monday - Friday

Compensation: $19.75/hr

Location: Cicero, IL

Role Description:

This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. 

What you'll do:

• Investigate inventory discrepancies reported by the Operations team. 
• Perform physical inventory cycle counts, and reconcile inventory variances. 
• Communicate updates and relay important operational information about clients directly to ICQA Lead. 
• Play a pivotal role in understanding the root cause of inventory adjustments and participate in efforts to correct. 
• Vocalize concerns around inventory practices to ICQA Lead, helping to identify areas of opportunity in day to day processes. 
• Other duties/responsibilities as necessary. 
• Proficient in cycle counting and inventory control processes according to written SOP’s. 
• Perform Root Cause Analysis around inventory discrepancies and review findings with ICQA Lead. 
• Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders. 
• Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies. 
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What You’ll Bring To The Table:

• Demonstrates the ability to quickly adapt to changing conditions and solve problems immediately. 
• Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances. 
• Possesses effective written and verbal communication skills; displays reading comprehension skills. 
• Displays the ability to multitask and handle multiple issues at the same time without stress. 
• Displays attention to details. 
• Ability to lift 40lbs without any health limitations. 
• Able to stand and walk continuously during and up to an 8-10hr shift. 
• Able to bend, stoop, reach above, and push/pull frequently. 
• May be required to flex into other departments for support as needed. 

Perks and Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Weekly paychecks & Wage Progression Program
• Paid Time Off & Sick Time Off
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram

Reports to: ICQA Area Manager

Classification: Hourly/Non-Exempt

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