At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals’ unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.

Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.

Does this inspire you and feel like a fit? Then we would love to have you join us!

Would you like to join a highly skilled Legal Operations team and play a key role in shaping how contract management systems are used and developed across the business?

In this role, you will combine hands-on system expertise with strong stakeholder collaboration, supporting the daily operation and continuous improvement of our legal technology landscape. You thrive in the space between business and technology, enjoy problem-solving, and feel comfortable engaging with both end-users and vendors as part of an ongoing system implementation and optimization journey.

The role

The System Specialist is responsible for the daily operation, configuration, and end-user support of our Contract Lifecycle Management (CLM) solution and other legal tech systems. This role ensures the platforms run smoothly, data remains accurate, users are supported effectively, and new releases or updates are tested and implemented. Alongside your technical focus you will have weekly update meetings with vendors securing that the business is serviced correctly with the necessary system updates.

Responsibilities

System Administration:

·       Act as super-user for legal tech systems, providing expert-level support and troubleshooting

·       Maintain user roles, permissions, and access rights

·       Configure and maintain contract templates, workflows, and dashboards

·       Perform regular “system health checks” and routine maintenance

·       Monitor and safeguard data accuracy within the legal systems

User Support:

·       Act as second-line support for end-users, managing questions, issues which have been assigned to Legal Operations from first-line support (ServiceNow)

·       Support the resolution of any issues or defects reported incl testing resolutions in the legal systems

·       Escalate technical/systemic issues to DD&AI Product Owner or vendor(s) as needed

·       Maintain a knowledge base of FAQs, user guides, and troubleshooting steps

·       Deliver ad hoc training sessions for new users

Release Management & Testing:

·       Assess new system releases and identify the impact for Genmab

·       Participate in UAT for new features and upgrades

·       Support communication of new releases and functionality to end-users

·       Document system changes and ensure configurations are updated accordingly

Reporting & Documentation:

·       Generate and maintain system reports and dashboards

·       Keep documentation of system configurations and processes up to date

·       Support audit and compliance requirements by maintaining accurate logs

Requirements

·       BSc in Business Administration, IT, or related field

·       Min 2 years of experience in system administration or user support (CLM, CRM, ERP systems preferred).

·       Experience in working with AI driven solutions.

·       Solid Excel skills.

·       Familiarity with contract lifecycle management processes is a plus but can also be learned.

·       Strong troubleshooting skills with customer service mindset.

·       Self-driven and proactive.

·       Excellent documentation and stakeholder communication abilities.

·       Ability to maintain strict confidentiality within areas of responsibility.

About You

• You are genuinely passionate about our purpose

• You bring precision and excellence to all that you do

• You believe in our rooted-in-science approach to problem-solving

• You are a generous collaborator who can work in teams with a broad spectrum of backgrounds

• You take pride in enabling the best work of others on the team

• You can grapple with the unknown and be innovative

• You have experience working in a fast-growing, dynamic company (or a strong desire to)

• You work hard and are not afraid to have a little fun while you do so!

Locations

Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you’re in one of our office spaces or working remotely, we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO®) antibody medicines.

Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X.

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