Job Description

It’s about treasuring relationships.

Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you strive to go above and beyond in order to provide next-level products and services? If so, the Treasury Management Implementation Liaison position could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Treasury Management Implementation Liaison, you are the intermediary, bridging the needs of treasury management, operations, relationship managers, and other technical areas. You’ll help support these groups to ensure customers have a seamless treasury connect experience with our signature all-win approach in mind. In this role, you are the expert on all the latest treasury products, policies, and information to best serve your team and customers. You will use your analytical skills, collaborative personality and desire to build relationships to identify areas in need of improvement and opportunities for service expansion.

What you’ll do: 

• Collaborate with business and operations areas in order to smoothly and efficiently on-board new relationships
• Obtain required service request documents and/or agreements, as well as review/rectify any discrepancies.Submit requests to technical areas for system set up
• Assist customers with their inquiries and advise them on how to obtain the appropriate service
• Resolve issues with Treasury services as well as identify enhancements and cross-selling opportunities
• Maintain current knowledge of products, policies, operations, and other key Treasury Management information
• Assist with and support all Treasury Management Customer Service and Training projects/activities
• Perform all other duties as assigned

What you’ll need:

• 2+ years of experience in treasury management, banking operations, or other relevant field
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications

Additional Preferred Skills:

• 3+ years customer service experience

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.