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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

• Trains and coaches ISRs to improve their skills in generating sales opportunities and developing customer relationships: identifying areas for improvement and applying strategies for prospecting, lead management, pipeline management, and portfolio contact.

• Review and Pre-call: assists ISRs in preparing pre-calls and presentations to meet standards.

• Call Listening: monitors calls to provide feedback, identify training needs, and report to the supervisor.

• Maintains up-to-date knowledge of UPS products and services as well as competitors: acts as a resource for ISRs, helping them build effective sales strategies.

• Operates and audits leads, assigns leads based on specialization and territories, and tracks lead status to meet service commitments: reviewing leads to ensure proper handling, contact logging, and conversion into opportunities within the appropriate timeframe.

• Advises ISRs on improving customer retention, using sales tools, and negotiating contracts: working with ISRs to resolve issues and enhance the customer experience.

• New Hire Mentoring (Onboarding): documents coaching activities and ensures guideline compliance: sessions on specific topics such as shipping materials, UPS services, rates, export/import, shipping systems, territory analysis, and internal processes.

• Special Case Attention: provides support in implementations, follow-ups, escalations, and personalized attention for new business.

• Penetration Opportunity Analysis: validates penetration opportunities to ensure viability and effectiveness – pull through.

Employee Type:
 

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.