At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Shared Services Lead Consultant plays a critical role within the Shared Services Organization, supporting operational excellence and strategic coordination across Line of Business initiatives. This unique position provides hands-on support with operational tasks such as expense reporting, data validation, and analytics. The role also includes high-impact responsibilities like creating executive-level decks and content that effectively communicate complex information and insights.

This individual will collaborate closely with Home Office, Line of Business leaders, and field teams, acting as a key liaison to ensure alignment and drive customer satisfaction, loss management, and expense control objectives. A strong ability to synthesize large volumes of data and narrative into clear, compelling stories is essential, as the role supports the officer’s vision to elevate the visibility and value of Shared Services across the broader organization.

Key Responsibilities

• Develops, maintains and analyzes operational and statistical data used by the Shared Services Organization.

• Eliminates barriers to achieving business results.

• Manages and resolves escalated customer communications, concerns, conflicts or issues.

• Consistently meets job level behaviors, production, quality and/or customer service goals.

• Manages processes to ensure delivery of compassionate service that is fast, fair and easy.

• Proactively identifies and manages risk while eliminating barriers to help achieve business results.

• Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision.

Key Functional Skills

• Presentation & Deck Development

• • Proven ability to create visually appealing and structured presentations.

  • Experience curating decks for senior leadership or strategic reviews.

  • Strong attention to formatting, brand consistency, and message clarity.

• Advanced Microsoft Office Suite Proficiency

• • Expert-level skills in Excel (formulas, pivot tables, charts).

  • Proficient in PowerPoint for building executive-level presentations.

  • Strong working knowledge of Word and Outlook for documentation and communication.

• Mural Expertise

• • Skilled in using Mural for virtual collaboration, brainstorming, and visual storytelling.

• Data Analytics & Manipulation

• • Strong ability to interpret and analyze large data sets from multiple sources.

  • Experience with tools such as Excel, Power BI, or Tableau.

• Storytelling with Data

• • Ability to translate complex data into clear, compelling insights.

  • Comfortable developing and delivering officer-level content and executive summaries.

• Attention to Detail & Quality Control

• • Strong quality assurance skills to ensure accuracy and consistency of content.

  • Ability to work under tight deadlines without sacrificing precision.

Experience

• 5 or more years of experience building executive level PowerPoint presentations - required.

Travel:

• This role requires occasional travel.

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills

Executive Communications, Microsoft Office, Microsoft PowerPoint, Operations Support, Professional Presentation, Visual Presentations

Compensation

Compensation offered for this role is $70,500.00 - 124,125.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.