The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

As part of the Donor Service team, you will provide essential support in ensuring high-quality communication and administration related to our donors. The role is primarily focused on handling incoming communication and supporting day-to-day operations.

This is a short-term role with an end date of 30/9/2026.

Key responsibilities

• Respond to incoming donor inquiries via email in a professional and timely manner

• Manage and moderate interactions on social media channels

• Perform administrative tasks related to donor service

• Support the team with ad hoc tasks as needed

• Ensure donor data is handled accurately and in compliance with GDPR

We are looking for someone who:

• Has excellent communication skills in both Swedish and English (written and spoken)

• Is detail-oriented, structured, and service-minded

• Has strong administrative skills and enjoys routine tasks

• Is flexible and able to quickly adapt to changing needs

• Has good computer skills (Microsoft Office; CRM experience is a plus)

• Has previous experience in customer service, administration, or similar roles (meritorious)

What we offer

• The opportunity to contribute to an organization in an exciting growth phase

• A supportive and collaborative team environment

The start date is in May, and the contract will run until the end of September. Working hours will vary throughout the contract period depending on operational needs, with increased workload expected during July and August (100%, 40hours/week).

On average, the role corresponds to approximately 25–30 hours per week, but flexibility is required in how hours are distributed.

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Som en del av givarserviceteamet kommer du att ge viktigt stöd i att säkerställa hög kvalitet i vår kommunikation och administration kopplat till våra givare. Rollen har främst fokus på att hantera inkommande ärenden och stötta den dagliga verksamheten.

Huvudsakliga arbetsuppgifter

• Besvara inkommande frågor från givare via e-post på ett professionellt och serviceinriktat sätt

• Hantera och moderera i sociala medier

• Utföra administrativa uppgifter kopplade till givarservice

• Stötta teamet med ad hoc-uppgifter vid behov

• Säkerställa att givaruppgifter hanteras korrekt och i enlighet med GDPR

Vi söker dig som:

• Har mycket god kommunikativ förmåga i både svenska och engelska, i tal och skrift

• Är noggrann, strukturerad och serviceinriktad

• Har god administrativ förmåga och trivs med rutinbaserade arbetsuppgifter

• Är flexibel och snabbt kan anpassa dig till förändrade behov

• Har god datorvana (Microsoft Office; erfarenhet av CRM-system är meriterande)

• Har tidigare erfarenhet av kundservice, administration eller liknande roller (meriterande)

Vi erbjuder

• Möjlighet att bidra i en organisation i en spännande tillväxtfas

• Ett team där vi stöttar varandra och arbetar tillsammans

Startdatum är i maj och anställningen löper till slutet av september. Arbetstiden varierar under

perioden beroende på verksamhetens behov, med en högre arbetsbelastning under juli och augusti (upp till heltid, cirka 40 timmar/vecka).

I genomsnitt motsvarar rollen cirka 25–30 timmar per vecka, men flexibilitet krävs i hur arbetstiden förläggs. Urval och intervjuer sker löpande.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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