Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It’s More Than a Job, it’s a Career - YouTube

Role Overview:

Join our dynamic team as a Site Manager! You’ll be at the forefront of innovation, driving the success of our cutting-edge products and services directly at the customer site. This role is perfect for someone who thrives on solving complex problems, building strong relationships, and making a tangible impact on our customers’ operations.

Key Responsibilities:

• Innovate and Implement: Develop and introduce new products and services tailored to meet the evolving needs of our Mining customers.

• Performance Excellence: Maintain and enhance key site performance metrics, ensuring top-notch technology availability, production efficiency, and safety standards.

• Strategic Leadership: Shape the strategic direction for equipment selection, problem management, and overall equipment management activities.

• Customer-Centric Solutions: Prioritize and implement strategies that address customer needs, ensuring alignment with our recovery strategy and Mine Site support practices.

• Mine Site Operations: Oversee and optimize operations at mine sites, ensuring efficient and safe practices that maximize productivity and minimize downtime.

What you will bring:

• Customer Focus: Your ability to understand and anticipate customer needs will drive satisfaction and loyalty. You’ll be the voice of the customer within our organization.

• Service Excellence: With your extensive experience, you’ll exceed customer expectations and teach others the art of exceptional service.

• Consulting Expertise: Provide insightful technical and business guidance, ensuring successful project outcomes and satisfied clients.

• Effective Communication: Your communication skills will shine as you adapt messages for different audiences, demonstrate empathy, and persuade effectively.

• Problem-Solving Mastery: Lead problem resolution efforts, using diverse approaches to develop successful solutions to critical challenges.

• Relationship Management: Build and maintain productive, long-term relationships with clients, vendors, and peers, fostering a collaborative environment.

• Technical Prowess: Leverage your technical expertise to provide innovative solutions and mentor others in achieving technical excellence.

• Field Support Savvy: Deliver exceptional post-sales support, monitor Mine Site performance, and drive continuous improvement.

Why you’ll love working with us:

• Impactful Work: Your contributions will directly influence our customers’ success and satisfaction.

• Collaborative Environment: Join a team that values collaboration, innovation, and continuous learning.

• Growth Opportunities: We invest in your professional development, offering opportunities to expand your skills and advance your career.

• Innovative Culture: Be part of a forward-thinking company that embraces new ideas and technologies.

Additional Information:

The primary location for this position is Alberta, British Columbia, or Ontario

Domestic relocation assistance is available

This position may require 15% travel

Sponsorship is not available

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary

• Annual incentive bonus plan*

• Medical, dental, and vision coverage

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

• Defined Contribution Pension Plan

• Employee Share Purchase Plan

• Short and long-term disability coverage

• Life Insurance

• Employee Assistance Programs

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI

Relocation is available for this position.

Posting Dates:

August 28, 2024 - November 17, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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