Essential Duties and Responsibilities

• Sell new subscriptions for Best of Broadway and POPS! season tickets.
• Act as concierge at all Broadway and POPS! subscriber performances.
• Sells group tickets to subscribers and general public; responds to and processes all group inquiries for events and shows.
• Maintain subscriber benefits.
• Oversee all in-bound and out-bound prospective group sales initiatives.
• Develop and maintain a group sales database using appropriate demographic and market research analysis.
• Works with marketing to effectively develop and distribute verbiage for Broadway, POPS!, and group sales campaigns (e-blasts/brochures/etc.)
• Manage and execute group sales clients as well as researching and contacting corporations, scouts, schools, and other businesses that may be interested in groups sales.
• Coordinate group ticket sales with box office and show promoters.
• Prepare group sales event settlement for promoters.
• Assist with the development of marketing programs and promotions for events for Group Sales.

• Monitor and report group sales activity.
• May represent the building at trade shows, promotional events, etc.
• Creates and distributes group order forms for every show that has group pricing.
• Provide customer service to all Broadway and POPS! Series subscribers as needed via phone and email.
  • Addresses questions and provides assistance with Account Manager
  • Processes subscription tickets in an efficient manner which allows for the equitable assignment of seats each season.
  • Provide assistance to subscribers with additional ticketing needs (non-Broadway/POPS! shows)
  • Organizes and maintains multiple lists regarding season ticket requests for better seats, additional seats, additional parking passes.
  • Contacts all Row A subscribers to inform them about shows adding a pit.
  • Organizes, maintains, and efficiently changes tickets for any Row A subscribers to the Pit.
  • Contacts subscribers to collect accurate payment information and reconcile unpaid accounts.
  • Works with Ticket Office managers to ensure all season tickets and parking passes are ready to be efficiently distributed to subscribers in a timely manner.
  • Oversee all address corrections/lost season ticket packages/etc.
• Must learn/be efficient in all Ticketmaster software.
• Manages multiple email inboxes.
• Works with Ticket Office Managers to determine group prices for various shows.
• Assists Ticket Office Managers as necessary with distribution of venue comps, event shifts as necessary for non-Broadway and POPS! events, and with relocations.
• Assist with bulk mailing, telemarketing, e-mailing and other promotions.
• Coordinates with guest services to relay any relocation/accessibility needs in advance of performances.
• Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment.
• Must be able to work nights, weekends, and holidays for events as needed.
• All other duties/responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 

Education and/or Experience          

• 2 years’ experience in facility group sales, box office or marketing required.
• B.S. in Marketing/PR/Business preferred.

Skills and Abilities  

• Excellent organizational and communications skills needed.
• Knowledge of marketing /sales strategies required.
• Excellent interpersonal skills required.
• Operate Ticketmaster software (Archtics, Host, TM1) and a personal computer using Excel, Windows, and Microsoft Office software.
• Knowledge of financial and ticket office procedures along with the ability to follow cash management controls
• Work in a fast-paced environment and handle heavy workload that can present stressful situations.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Ability to manage multiple tasks simultaneously.
• Ability to work independently, exercise judgment and initiative.
• Ability to stay current with training and on new techniques and systems.

COMPENSATION

Competitive salary + commission, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: North Charleston Coliseum & Performing Arts Center

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.