City, State:

New Orleans, Louisiana

 

The purpose of a BELL ATTENDANT position is to assist guests into and out of the hotel, provide pickup and delivery of guest’s luggage, and provide delivery of items to guests as requested. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure all administrative duties such as transport logs and shift checklists are completed on a daily basis.
• Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests.
• Delivers flowers, packages and welcome amenities to guest rooms in a timely manner.
• Receives inbound packages and shipments and coordinates the delivery of outbound packages for guests and associates.    
• Load and unload luggage carts and assist guest with tagging, storing and retrieving luggage.
• Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, exercise room, etc). 
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including the operation of radio, television, in-room movie service, etc.
• Communicate the hotel layout and surrounding attractions, destinations and directions to guest of the hotel.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain and coordinate the efficient operations of the hotel’s van service.
• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
• Collect, polish and deliver shoes for the hotel’s show shine service (if applicable).
• Collect and deliver laundry/dry cleaning for the guests on a daily basis.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers. 

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards. 
• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance. 
• Demonstrates the desire and ability to provide high quality service to both internal and external customers. 
• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed. 
• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up. 

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

• Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  .
• Ability to interpret and perform basic math functions.
• Ability to interpret and perform basic computer and PMS system functions.

WORK ENVIRONMENT:

The work environment normally entails the following:

•              Exposure to outdoor elements, such as extreme cold or hot temperatures, precipitation and other conditions.

•              Moderate noise levels consistent with inside and outside environment

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PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment. 

Position is expected to:

•              Stand more than 2/3 of the time

•              Walk more than 2/3 of the time

•              Sit less than 1/3 of the time

•              Lift up to 60 pounds throughout the day.

•              Push / pull up to 120 pounds.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.