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START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

 

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

 

Summary
The Customer Service Coordinator, or CSC, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background.  We allow you to carve out your own career path and promote from within, based on performance.  The ideal path of progression in this role is an Ops Supervisor.

Shop Location: Glen Burnie, MD

Schedule: Monday - Friday

Shift: 2:00pm - 10:30pm

​Hourly | Paid Weekly!

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

 

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place.  Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! 

 

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award"

 

Here is from people that work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

 

This is Ryder:

https://www.youtube.com/watch?v=b24PFgxvVS0

 
Essential Functions

CUSTOMER SERVICE:

• Improve the quality and consistency of customer communications and meet customer's expectations
  Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
  Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates
  Improve the quality and consistency of customer communications and ensure customer's expectations are met
  Drive improvement of Customer Satisfaction (CSI) scores

• WORK FLOW MANAGEMENT:
  Enhance branch productivity through effective work scheduling and planning
  Create repair order tasks and update work planning sheet
  Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
  Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
  Coordinate outside repair with vendors and customers
  Provide a resource that allows the management team time to effectively manage shop operations

• PARTS MANAGEMENT:
  Contribute to cost containment through effective inventory planning and warranty
  Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery
  Make recommendations on min-max levels to the inventory planning team
  Manage parts obsolescence
  Ship warranty and return parts
  Organize and ensure cleanliness in the parts room

• ADMINISTRATIVE:
  Effectively handle all incoming shop calls
  Clerical duties within the shop operations which include vehicle maintenance files
  Process all Account Payable
  Create repair orders for technicians

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty

• Enhance branch productivity through effective work scheduling and planning

• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices

• Strong verbal and written communication skills

• Apply effective phone skills

• Capable of multi-tasking, highly organized, with excellent time management skills

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Strong computer skills including spreadsheets and word processing software advanced required

Qualifications

• H.S. diploma/GED required

• Five (5) years or more Customer Service with issues resolution experience required

• Strong computer skills including spreadsheets and word processing software advanced required

DOT Regulated
No

 #LI-DO   #INDexempt   #FB

Job Category

Operations and Support

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

$19.00

Maximum Pay Range:

$22.00

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

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