Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

As a Mac Support Domain Proficient, we want you to be key part of the team, tasked with improving the end user experience for Apple devices within the business

Roles and Responsibilities

Guide Apple's devices business users related to initiatives, changes and service requests in the specification of our AIA’s business requirements, performance levels and prioritisation in meeting the business outcomes.

Providing services and support to a large sized user base, on technical Mac, Apple & Jamf.

Assess vulnerability, patch information from compliance scans for Mac OS, control application and production impacts.

Automate patch and software deployment by using enterprise tools.

Key personnel in defining hardware standards, engineering and securing the standard desktop platform, implementation of policies and procedures to ensure consistency with customer goals, industry standard processes, and regulatory requirements.

Share knowledge and experience in engineering for Mac OS X imaging and application packaging.

Create and maintain base images for desktop and laptop computers including the automated portion of the overall imaging process.

Proactively assist in developing patch and vulnerability management procedures and processes within the operations team, business and IT partners.

Build and maintain detailed documentation, processes and procedures.

Actively participate in operational ITIL processes.

Minimum Job Requirements:

Degree holder in Computer Science, Information Systems, or other related business, scientific, or technical field.

Must have 7 to 9 years with hybrid Mac/PC environments and administering/supporting Mac OS X (including Active Directory integration) in a medium to large enterprise.

Proficient in Jamf Pro (including Intune), macOS, iOS & Windows 10 system design, management, deployment and management.

Proficient in scripting (AppleScript, Shell, Bash, PowerShell etc) for automation.

Experience in supporting Microsoft Office 365 and Azure Conditional Access.

Strong problem-solving and efficiently fix/diagnose complicated issues.

Preferred certifications - Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT).

Excellent communications, interpersonal and presentation skills.

Working experience within a fast paced BAU environment.

Other Benefits

Flexible working hours (4+1)

Work-life balanced environment!

Provide annual leave and birthday leave

Coverage for medical insurance

Provide equal opportunity to all!

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Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.