About the role
We’re building the next generation of our Payments-as-a-Service API platform – an intelligent, self-serve ecosystem that empowers financial professionals and technology teams to discover, scope, build and integrate payment solutions autonomously.

We’re looking for a Senior Product Designer to lead the end-to-end design of this platform – from discovery and scoping flows to onboarding and growth optimisation. You’ll shape how customers experience our products digitally, whether through self-serve or via enterprise channels.

While a core focus of this role will be our PaaS platform, you’ll also help us optimise our broader domestic payments product portfolio, ensuring consistent, best-in-class customer experiences across the ecosystem.

This is a unique opportunity to define customer focussed, product-led growth within a leading financial services organisation – combining UX craft, growth experimentation, and data-driven design to create seamless, scalable customer journeys.

You’ll be a core member of the product team – working alongside Product Managers and Engineers – and share accountability for success metrics such as activation, onboarding completion, and customer satisfaction.

What you’ll do

• Design the end-to-end customer experience for our Payments-as-a-Service API platform – across evaluation, scoping, and onboarding
• Develop user journeys that enable business and technical users to self-serve with clarity
• Create elegant, functional designs for developer-focused experiences like API documentation, integration guides and onboarding flows
• Lead customer journey mapping and funnel analysis to identify opportunities for growth and conversion optimisation
• Partner with Product, Engineering, Marketing, and Sales to translate complex concepts into intuitive experiences
• Support the creation of sales enablement and product marketing materials (e.g. product visuals, digital assets, pitch decks) to articulate the platform’s value
• Use data, testing, and experimentation to optimise funnel performance, engagement, and onboarding completion rates
• Collaborate with AI teams to design AI-assisted onboarding and support
• Use interactive prototyping to explore ideas, communicate concepts internally and validate assumptions early with users
• Build a continuous user-testing cadence – incorporating feedback rapidly to refine solutions

What you’ll bring

• Proven experience designing B2B or platform experiences – ideally in fintech or software
• Expertise in funnel analysis, growth design, and conversion optimisation
• Strength in interaction design, information architecture, and visual composition
• Experience with customer journey mapping, experience design and usability testing
• Proficiency in modern design tools like Figma
• Ability to translate technical concepts into accessible and compelling design
• Understanding of user psychology, experimentation, and A/B testing
• Comfort working closely with Product Management, Engineering, Sales, and Marketing
• Experience creating designs that adhere to compliance requirements

Desirable skills

• Experience in API platform UX or developer experience (DX) design
• Familiarity with omnichannel experience design – integrating digital, sales, and service touchpoints
• Understanding of SEO, content strategy and how they influence product discovery
• Strong communication skills and ability to present design rationale clearly
• Experience designing or supporting AI-driven experiences

You’ll thrive if you…

• Love designing for complex systems and multi-persona journeys
• Are motivated by data, experimentation, and measurable impact
• Enjoy translating technical depth into simple, elegant experiences
• Are equally comfortable designing for growth and delight

Advertising End Date: 18/11/2025