Job Summary:
Position Title: Security Officer
Department: Music Hall
Reports To: Music Hall Director
FLSA Status: Non-Exempt
Job Summary:
- Greet, bid farewell and thank every guest
- Offer information to guests regarding entertainment schedules, specials, hours of operation, menu etc.
- Operate lifts for guests requiring assistance
- Respond to guest inquiries and requests
Essential Functions:
- Prevent and resolve altercations among guests
- Deal with disruptive guests and, if necessary, see that they leave the premises
- Lead guests and other employees in emergency evacuation procedures and provide assistance
- Maintain line of sight/atmosphere control by circulating through your work area throughout shift
- Check identification of all guests who do not appear to be of legal drinking age (must have ID books from all states)
- Prevent guests without proper identification from entering the premises
- Enforce House policy regarding photos/videos/recording devices
- Safeguard against theft
- Communicate with artists regarding needs and/or requests
- Protect the privacy of artists
- Ensure the proper maintenance of stanchions and barriers, including the lifting/moving of stanchions and barriers up to 150 lbs.
- Assist with Private and Special Events
- Maintain necessary communications with all departments
- Communicate with radios (all door staff and management should remain in constant contact throughout shift)
Job Qualifications:
Required:
- Ability to work late hours
- Must be a team player
- Understand guest service
- Must be 21 years of age or older
- Must be able to obtain an alcohol awareness card
- Must obtain NV Gaming Control Board Registration
Preferred:
- Previous experience in security or crowd control
- Experience in customer service in a face to face environment.
Physical Demands / Working Environment:
- Working environment is very fast-paced
- May require standing for extended periods of time
- May require light lifting / moving of items from time to time