We’re looking for a highly organized and detail-oriented IT Specialist to join our Security & IT team to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team, and why House Rx is the right next step in your career.

About the Role

This role is a hands-on IT Specialist position based onsite in Pittsburgh, aligned to Pacific Time working hours (approximately 11:00AM - 8:00PM ET). You will be a critical part of House Rx’s Security & IT team, responsible for keeping our employees productive, supported, and properly equipped from day one.

You will serve as the primary point of contact for employee IT needs, handle traditional IT support requests, and play a key role in building, provisioning, and deploying laptops for onboarding. This role is ideal for someone who enjoys being close to the work, values operational excellence, and takes pride in delivering a great internal support experience.

Core responsibilities

IT Support & Employee Assistance

• Serve as a point of contact for employee IT Support requests
• Troubleshoot hardware and software issues across macOS and Windows
• Provide timely, clear, and empathetic support to employees across departments
• Escalate complex issues appropriately while owning communication and resolution

Device Provisioning & Lifecycle Management

• • Build, configure, and deploy laptops for new hires and replacements
  • Prepare devices with required OS configuration, security tooling, and applications
  • Manage the full device lifecycle including provisioning, shipping, repairs, replacements, and decommissioning
  • Maintain accurate asset tracking and inventory records

Identity, Access, & SaaS Administration

• Support user access and lifecycle events in tools such as Google Workspace, Okta, Slack, Dialpad, and other SaaS platforms
• Assist with account provisioning, deprovisioning, and access troubleshooting

About you

• Proven experience in an IT support or IT Specialist role, with hands-on experience supporting users and maintaining tools such as Okta, Google Workspace, Microsoft 365, and Slack. You are eager to learn, take ownership of issues, and improve systems over time.
• With your robust analytical acumen, you demonstrate an ability to promptly identify and overcome intricate technical obstacles. Your skill in critical thinking underpins this ability, enabling efficient problem-solving.
• Excellent communication skills, allowing you to collaborate seamlessly with diverse teams and articulate complex ideas in a clear manner.
• You value teamwork and understand the importance of clear communication, especially in a remote-first environment.
• You have a foundational understanding of IT security principles and compliance requirements.

Salary Range: $70,000 - $90,000

This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits.

Why You Should Join Our Team

Are you a visionary problem solver with a passion for harnessing technology to drive excellence? Do you thrive in dynamic environments where innovation is the norm and challenges are seen as opportunities? Join our team and play a pivotal role in shaping the technological landscape of our organization’s future.

A career at House Rx offers the opportunity to work alongside a diverse group of individuals who are passionate about leveraging technology to make a difference. As an IT Specialist, you play a pivotal role in ensuring that our team has the tools and resources they need to excel.

At House Rx, we believe in the power of inclusivity and diversity. Our commitment to these values is evident in the way we approach every aspect of our work. We've cultivated a culture that promotes open dialogue, continuous learning, and mutual respect. While House Rx operates as a remote first company, this role is intentionally onsite to support our Pittsburgh office and hands on device operations. We understand the importance of work-life balance and strive to create an environment where you can thrive both professionally and personally. Our benefits package includes:

• Unlimited paid time off
• Generous parental leave 
• Comprehensive healthcare, vision, and dental benefits
• Competitive salary and equity stake

Join us in our mission, supported by investors who share our vision including Bessemer Venture Partners, First Round Capital, LRV Health, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.