We’re seeking a Mid-Market- Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership.

This role requires a CSM who is technically fluent in EHR workflows, comfortable leading consultative discussions, and confident owning complex escalations while partnering cross-functionally in an evolving organization.

Responsibilities:

• Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health
• Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows
• Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices
• Drive adoption and optimization tied to measurable business and financial outcomes
• Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales
• Proactively identify risk and implement mitigation plans
• Lead Business Reviews focused on usage, workflow efficiency, and financial performance
• Identify and manage renewal and expansion opportunities
• Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)

Skills and Experience needed for success in this role:

• 4 –7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
• Direct experience supporting or delivering an EHR platform
• Strong understanding of EHR, RCM, and healthcare payments workflows
• Proven expertise in escalation management, including executive-level situations
• Strong cross-functional partnership skills and ability to influence without authority
• Technical aptitude and comfort getting deep into workflows and data
• Excellent communication and stakeholder management skills

Preferred

• Background in healthcare billing, claims, or practice operations
• Experience supporting mid-market healthcare organizations
• Familiarity with healthcare financial KPIs (AR days, denial rates, collections)
• Salesforce and Customer Success tooling experience

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid 

• Continued investment in your professional development 

• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 

• 401k with up to a 4% match and immediate vesting 

• Flexible and generous (FTO) time-off 

• Employee Stock Purchase Program 

Compensation: EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $70,000 to $80,000 USD