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Overview
 

Receives and scans packages from shipping carriers such as UPS, Fed-ex and DHL, processes and tracks shipments, picks up and delivers research materials, perishable / time sensitive packages, lab equipment, and other items at numerous locations within the medical and central campus area (including Science Hill Campus).  May be required to work other receiving locations as needed. Demonstrated ability to work in an ever-changing environment and support operational needs. Must be able to operate computer tracking systems, units, and scanners.  Must provide exceptional customer service interaction, as this position and department is highly customer service driven.  Must be able to perform other duties specified as assigned including courier service.  Must have a valid driver’s license.

1. As part of the delivery services, provides general customer service support to clients on an as-needed basis. Addresses requests/concerns or refers clients to the appropriate person/department.

2. Reviews and verifies accuracy of job tickets and other office documentation. Sorts and prioritizes items for delivery. Receives, sorts, prioritizes and processes orders for delivery.

3. Drives vehicle for pick-up and delivery services. Delivers items to specific locations. Maintains the order of work area and vehicle. May repair vehicle.

4. Performs clerical functions incidental to delivery activities, including maintaining and logging orders for pickup and delivery.

Required Skills and Abilities

1. Demonstrated ability for receiving and delivering in a courier role. Proven ability to perform work effectively with many interruptions.

2. Proven ability navigating New Haven roadways with a delivery vehicle, while maintaining a safe driving record.

3. Strong organizational skills and the ability to multi-task while working in a team environment. Must have strong attention to detail and the ability to count accurately.

4. Demonstrated strong customer service skills. Ability to greet and provide assistance to customers, including faculty, staff and students.

5. Computer knowledge, ability to work in database to track/retrieve information. Demonstrated ability using a scanning system for deliveries and operating computer scanners for processing packages and iPads/handheld scanners for delivery services.

Principal Responsibilities

1. As part of the delivery services, provides general customer service support to clients on an as-needed basis. Addresses requests/concerns or refers clients to the appropriate person. 2. Reviews and verifies accuracy of job tickets and other office documentation. Sorts and prioritizes items for delivery. Receives, sorts, prioritizes and processes orders for delivery. 3. Drives vehicle for pick-up and delivery services. Delivers items to specific locations. Maintains the order of work area and vehicle. May repair vehicle. 4. Performs clerical function incidental to delivery activities, including maintaining and logging orders for pickup and delivery. Required Education and Experience Two years of related work experience and a high school level education, or an equivalent combination of experience and education. Physical Requirements Ability to operate moving equipment such as pallet jacks, delivery carts, and delivery hand trucks. Ability to load and unload delivery trucks and pull inventory items for supply orders. Must be able to push, pull and lift up to 75 pounds.

Job Posting Date

04/13/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade B

Compensation Grade Profile

Hourly Range

$25.41

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.