What you will do:

The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.

The HR Advisor will collaborate with HRBP’s, Tier 2 and COE’s providing HR Services support.

The Responsibilities are:

• End-to-end Ownership of employees inquires (wired and non-wired) and people leaders, either by phone support or cases.
• Participate on the creation of knowledge articles to enhance knowledge base.
• Specialized in Standard and non-standard HR policies practices.
• Onboarding and offboarding support.
• Process transactions in our HR system (Workday, SNOW ), to ensure data accuracy and provide support to employees and former employees.
• Provide specialized administrative support to HR Responsible, Managers and Vendors. 
• Reporting and auditing Data Management.
• Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day.
• Ensure execution under the Service Model SLA’s and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.
• Analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support). 
• Support employees on enrollment to different Paysilps tools and payroll systems like: ADP /Meta4/Workday.
• Perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.

 What we look for: (REQUIREMENTS)

• Fluency in English and Portuguese (Advanced Level)
• Oral and written communication skills. 
• Bachelor’s degree in HR, Finance, Business, or related field required.
• Excel skills. (Pivot tables, macros, etc.) (Desirable).
• High Customer Service orientation.
• Excellent organizational skills and ability to track and follow up.

Soft Skills / Communication: 

• Analytical thinking skills
• Attention to details.
• Manage multiple priorities simultaneously.
• Excellent planning, organization, and time management skills. 
• Ability to understand and successfully develop partnerships with customers and peers.

Job experience

• Desirable working experience in a HR Service Centers, HR operations or Payroll areas.

Experience in Human Capital Management systems (Workday, Service Now, Oracle).