About the Role

We are seeking an experienced Senior Billing Specialist to join our Billing Operations Team to deliver billing activities by ensuring accurate and timely billing processes, resolving technical issues, and contributing to process improvements, all this in line with Finance group objectives, policies and procedures and best practices.

Key Responsibilities

• Provide customers with accurate, timely and complete bills covering a broad range of products and services.
• Ensure completeness and accuracy of the billing of products and services. Provide feedback and reports to appropriate stakeholders.
• Monitor billing systems for accuracy and troubleshoot discrepancies.
• Provide (internal and external) customer support and escalate in accordance with the service level agreement.
• Identify and recommend improvements to processes, procedures and tools.
• Acquire and maintain operational and product knowledge to resolve customer inquiries and problems.
• Lead in performing reconciliations of bill runs and analysis for management.
• Participate in billing related projects. Assist with the integration and maintenance of billing systems and software through user acceptance testing.
• Maintenance of procedures and documentation related to billing processes.
• Support adoption of new billing processes delivered through the digital transformation program.
• Collaborate with internal stakeholders, such as Sales, IT, Pricing and Finance.
• Coaching of junior members.

Technical skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Advance knowledge of data analysis.
• ERP systems: Experience with SAP is a must.
• Fluent in English.

Soft Skills

• Strong analytical and problem-solving abilities.
• Critical mindset.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.
• Being a trusted teammate.
• Demonstrate operational excellence by encouraging a continuous improvement demeanor and implementing procedures, standards and policies to ensure success.
• Curious to learn and willing to expand knowledge.
• Detail oriented and result driven individual with excellent follow-up skills.
• Pragmatic – keeping things simple where you can be your motto.
• Capable of connecting with different people in the organization.
• Good coordination, planning and organizational skills to meet tight deadlines

What would make you successful? University degree in Finance and Economics or equivalent experience. A master's level degree or equivalent experience is preferred. At least 5 to 8 years of experience in a financial position, with 3 years in a financial audit firm being a plus.