Job Summary: Assists the Claims Administrator with reviewing and resolving various types of cargo claims, including course of action, developing arguments and addressing claimants’ rebuttals, conduction preliminary negotiations and preparing and issuing notices to claimants and other third parties including broker claim representatives.

Essential Duties:

• Assists in overall case resolutions strategies, settlements, and litigation support

• Assists the claims administrator with authorizing appropriate payment or refers claims to management for further review.

• Performs a variety of routine and complex clerical and administrative work for the claims department in maintaining official claims records, spreadsheets, and databases.

• Composes, types, and edits a variety of correspondence, reports, memoranda

• Pursues subrogation efforts on cargo claims, legal liability claims and disagreements

• Assists co-workers with various projects and duties as assigned

• Continually evaluates, monitors and audits all aspects of the claims process, adherence to the reimbursement schedules and production performance.

• Runs daily reports for number of open claims, those not approved and exceptions such as missing denied claims.

• Responds to submitted freight claims in a timely manner. 

• Assists the Claims Administrator with continually investigating, evaluating and resolving over, short, damaged and miscellaneous freight claims that may have caused the client lost revenues.

• Assigns, assists, and supports others to complete work to ensure claims processing coincides with the company’s desired objectives and are in accordance to applicable law.

• Coordinates the communications and paperwork required for the proper submission of freight claims to vendors.

• Addresses issues arising regarding freight claims methods, procedures or disputes as posed by sales staff, co-workers, carriers, destination locations, and management.  Keeps the customer appraised of any problems arising during the claims process and offer potential options resolving discrepancies.

• Builds effective relationships with carriers and customers.

• Completes all required documentation in a timely manner.

• Demonstrates professional behavior at all times.

• Performs other duties as assigned.

Skills/Experience:

• Preferred: 2 years experience as claims administration in logistics environment

• Required: 1-2 years of experience working in a customer service/service recovery related business environment

• Highly effective communicate clearly, both written and in speech, in a manner customers can understand

• Strong customer service orientation

• Information management

• Ability to take the initiative and work independently with limited supervision

• Detail oriented

• Highly effective listening, organizational and time management skills

• Strong critical thinking ability

• Effectively handles potentially high pressure situations and effective stress management abilities

• Ability to adjust to changing deadlines while maintaining a customer-friendly attitude

• Basic knowledge of motor carrier operations

• Working knowledge of legal statues governing OS&D freight claims

• Preferred: Claims Professional Certificate or related education

• Ability to work in a fast-paced environment

• Ability work in both a team-oriented environment as well as independently

• Knowledge of customer service principles and practices

Education/Training/Requirements:

• High school diploma or GED required

• Preferred: Bachelor’s degree in Supply Chain Management, Business Administration, or related field of study

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stoop as necessary. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

EEO Statement

Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.

Introductory Period:

Progress reports at 30 and 60 days with a review by management at 90 days.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities