Posted:
8/1/2024, 5:00:44 AM
Location(s):
Amsterdam, North Holland, Netherlands ⋅ London, England, United Kingdom ⋅ North Holland, Netherlands ⋅ England, United Kingdom
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Remote
As a Senior Customer Success Architect (CSA) at Workiva, you will be a driving force behind our commitment to customer and partner success. Your primary focus will be collaborating closely with valued partners and our shared customers to craft impactful early-lifecycle experiences that foster lasting success for all involved. As a strategic thinker, you will proactively identify opportunities for innovation and optimization, working hand-in-hand with cross-functional teams to implement solutions that drive customer satisfaction and loyalty. Your passion for customer success and deep understanding of Workiva's offerings will enable you to provide strategic guidance to customers and partners, maximizing the value they derive from our solutions.
What You’ll Do
Drive customer adoption of Workiva solutions
Demonstrate strong value of Workiva's platform to your customers at the Senior Management level
Consult on best practices, workflows, and management business reviews
Develop multi-level relationships throughout customer organizations, serve as a trusted advisor to executives & key stakeholders
Identify risks and develop risk mitigation plans within high touch named accounts & take appropriate actions to manage and/or escalate to an efficient resolution
Record customer activity, outcomes, issues, and communication in customer management tools
Ensure top customers are continuously working toward key milestones of the Customer Journey using customer facing Success Plans
Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams
Work with Sales to manage a pipeline of upcoming renewal opportunities & consistently achieve revenue retention targets
Enable customers to use the Workiva Platform to achieve technology goals and maximize return on investment
What You'll Need
Minimum Qualifications
Undergraduate degree or equivalent combination of education and experience in a related field
4+ years of related experience in Customer Success, Customer Service, Account Management, or Sales
Fluency in both English and German
Preferred Qualifications
Experience supporting a SaaS application preferred
Deeply committed to customer success - not just satisfaction
Ability to understand complex problems deeply and explain potential solutions simply
Expert observation, communication, and presentation skills with a high-level of comfort delivering consultative recommendations to executives & management teams
Self-starter with ability to manage time and prioritize competing demands
Working knowledge of Audit or Governance, Risk & Compliance (GRC) space or with related subject matter
Travel Requirements and Working Conditions
Willingness to travel up to 15% for team, corporate and customer meetings
Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Website: https://hollandfintech.com/
Headquarter Location: Ames, Iowa, United States
Employee Count: 1001-5000
Year Founded: 2008
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Analytics ⋅ Business Process Automation (BPA) ⋅ Enterprise Software ⋅ Government ⋅ Risk Management ⋅ Software